Front Office/Schedule Coordinator

Front Desk / Scheduling Coordinator

Townsend, GA
Jenkins Plumbing

Position Overview

Jenkins Plumbing is seeking a Front Desk / Scheduling Coordinator to support daily branch operations by assisting with customer communication, scheduling, administrative support, and office coordination. This position plays an important role in helping ensure smooth day-to-day operations between the office, field technicians, management, and customers.

The ideal candidate is organized, dependable, professional, and able to multitask in a fast-paced plumbing and service environment.

Essential Duties & Responsibilities

• Answer incoming calls and assist customers in a professional and friendly manner
• Schedule service calls and coordinate technician schedules throughout the day
• Communicate updates, schedule changes, and customer concerns to management and field staff
• Assist with dispatching and daily workflow coordination
• Greet customers, vendors, and visitors entering the office
• Support branch operations with filing, scanning, data entry, and general administrative tasks
• Maintain organized office records and documentation
• Assist with processing paperwork related to work orders, invoices, and customer information
• Monitor office emails and ensure messages are communicated promptly
• Help maintain office supply inventory and overall office organization
• Support payroll/timekeeping communication by collecting and relaying employee information as needed
• Maintain professionalism and confidentiality regarding company and employee information

Qualifications

• High school diploma or equivalent required
• Previous office, customer service, scheduling, dispatching, or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills including Microsoft Office and email systems
• Dependable attendance and strong work ethic required
• Ability to work well independently and as part of a team

Preferred Experience

• Experience in plumbing, construction, HVAC, or service industries preferred
• Scheduling or dispatching experience is a plus
• Familiarity with office management or payroll/timekeeping systems preferred

Work Schedule

• Full-Time
• Monday-Friday
• Hours may vary depending on operational needs

Why Join Jenkins Plumbing?

• Family-oriented work environment
• Stable and growing company
• Supportive leadership team
• Opportunities for growth and advancement
• Competitive pay based on experience

Before you begin your application, please click 'Link' to take a short assessment (Link). Once you have completed the assessment, return to this page to begin the application.

Jenkins Plumbing Inc. is an Equal Opportunity Employer. Jenkins Plumbing is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.