Applications Engineer

Description

About the Role

Are you a technically minded professional who loves solving problems, supporting customers, and seeing your work directly impact business success?

As an Applications Engineer, you’ll serve as the bridge between customers, manufacturers, and our internal teams—helping customers find the right technical solutions, preparing accurate quotes, and ensuring orders flow smoothly from start to finish.

This is the perfect opportunity for someone who enjoys combining engineering know-how with relationship-building skills—and is looking to grow into a future Outside Sales role.

Key Responsibilities

Customer Communication & Support

• Respond to customer inquiries via phone and email, delivering timely and accurate information regarding products, pricing, and availability.
• Proactively engage with customers to provide order updates, resolve issues, and ensure satisfaction.
• Triage and escalate complex technical or commercial questions to the appropriate internal experts.
  
  

Quoting & Order Management

• Prepare detailed quotations for industrial products, including process instrumentation, valves, and communication systems.
• Review and validate customer purchase orders to ensure accuracy in part numbers, descriptions, and application compatibility.
• Collaborate with manufacturers to submit and process orders in compliance with their technical and procedural standards.
  
  

Documentation & Systems

• Maintain accurate records of customer communications, quotes, and order details using CRM and email systems.
• Ensure documentation is complete, up to date, and easily accessible for team reference and reporting.
  
  

Product & Industry Expertise

• Stay current with product specifications, applications, and emerging technologies through ongoing training and self-directed learning.
• Use product knowledge to assist customers in selecting optimal solutions for their applications.
  
  

Requirements

• Bachelor’s degree in Engineering, Industrial Technology, or a related technical field (preferred but not required).
• 2 years of experience in a technical sales, customer service, or applications engineering role within the industrial or manufacturing sector.
• Strong technical aptitude with the ability to understand and explain complex products and systems.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Familiarity with process control, automation, or instrumentation products preferred.
• Experience working with manufacturers or channel partners in a technical sales environment preferred.