Technology Support Technician

TECHNOLOGY SUPPORT TECHNICIAN

BASIC FUNCTION/PURPOSE

Performs skilled work in the installation, diagnosis, repair and maintenance of a variety of computer hardware and related peripheral equipment, and software in all system facilities.

DUTIES AND RESPONSIBILITIES

• Ability to apply a working knowledge of computer hardware including routers, switches and servers, current generation applications and operating systems
• Maintains confidentiality of sensitive information and material and adheres to chain of command
• Demonstrates knowledge and proficiency in the use of computer applications as applicable to job responsibilities
• Communicates clearly with all stakeholders
• Arts in a professional manner and maintains a professional attitude towards the public and colleagues
• Complies with school, system, state and federal regulations and policies as related to job functions
• Shows initiative and assumes responsibility for all aspects of job responsibilities; performs routine tasks with little or no direct supervision
• Accepts new challenges in a professional manner
• Installs and maintains computer hardware, software and peripherals incorporating the various configurations used in the system facilities
• Installation, repair or removal duties could include relocating computers, significant movement of other equipment including smart boards, climbing to work above the ceiling, and some kneeling
• Provides technical support for school personnel on hardware, software, and operating system software in system facilities
• Maintains a maintenance and repair schedule of computer hardware
• Adheres to guidelines of network security
• Performs all other duties and responsibilities as assigned

EDUCATION AND CREDENTIAL

Associate Degree in Information Technology or in-field technical certification and/or experience

Holds or willing to obtain current generation industry certifications related to the position

EXPERIENCE

Previous successful technical experiences.

Background in the K-12 framework is preferred