What are the responsibilities and job description for the Technology Support Technician position at Jasper County Charter System?
TECHNOLOGY SUPPORT TECHNICIAN
BASIC FUNCTION/PURPOSE
Performs skilled work in the installation, diagnosis, repair and maintenance of a variety of computer hardware and related peripheral equipment, and software in all system facilities.
DUTIES AND RESPONSIBILITIES
- Ability to apply a working knowledge of computer hardware including routers, switches and servers, current generation applications and operating systems
- Maintains confidentiality of sensitive information and material and adheres to chain of command
- Demonstrates knowledge and proficiency in the use of computer applications as applicable to job responsibilities
- Communicates clearly with all stakeholders
- Arts in a professional manner and maintains a professional attitude towards the public and colleagues
- Complies with school, system, state and federal regulations and policies as related to job functions
- Shows initiative and assumes responsibility for all aspects of job responsibilities; performs routine tasks with little or no direct supervision
- Accepts new challenges in a professional manner
- Installs and maintains computer hardware, software and peripherals incorporating the various configurations used in the system facilities
- Installation, repair or removal duties could include relocating computers, significant movement of other equipment including smart boards, climbing to work above the ceiling, and some kneeling
- Provides technical support for school personnel on hardware, software, and operating system software in system facilities
- Maintains a maintenance and repair schedule of computer hardware
- Adheres to guidelines of network security
- Performs all other duties and responsibilities as assigned
EDUCATION AND CREDENTIAL
Associate Degree in Information Technology or in-field technical certification and/or experience
Holds or willing to obtain current generation industry certifications related to the position
EXPERIENCE
Previous successful technical experiences.
Background in the K-12 framework is preferred