What are the responsibilities and job description for the Customer Service Specialist position at Jason Dunn - State Farm Insurance Agent?
Company Description
Jason Dunn - State Farm Insurance Agent operates out of Frankfort, Kentucky, with a second location in Danville, KY. Our offices are committed to providing exceptional insurance services to meet the unique needs of our clients. With a focus on personalized service, we strive to ensure customer satisfaction and reliable support for individuals and families. Our team takes pride in building lasting relationships with the local community and delivering professional, customer-centric solutions.
Role Description
This is a full-time, on-site role located in Danville, KY, for a Customer Service Specialist. The role involves responding to customer inquiries, providing support to resolve issues, ensuring customer satisfaction, and maintaining a high standard of service. Daily tasks include managing customer communications via phone and email, delivering tailored solutions, and assisting in the overall customer experience by maintaining a professional demeanor in all interactions.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Experience
- Proficiency in ensuring Customer Satisfaction and delivering excellent phone etiquette
- Effective communication and interpersonal skills
- Ability to multitask, prioritize, and work efficiently under pressure
- Familiarity with insurance services or related customer service experience is a plus
- High school diploma or equivalent; additional education or certifications in customer service is a benefit
- Knowledge of State Farm products and services is advantageous