Business Implementation Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Manages the implementation and transition of business into the JAS USA network for new and existing accounts. Interacts directly with: Business Implementation Manager, Tender Management, Account Management, Air and Ocean Product teams and Operations worldwide to ensure response timeliness and quality, proper project management, follow-up, feedback, and post-mortems for all business implementations and transitions.

ESSENTIAL FUNCTIONS:

• Lead/Support the implementation of new or existing accounts within the USA subsidiaries.
• Work in collaboration with Sales, Product, Operations, IT, Finance and Compliance.
• Set up and manage cross-functional project teams within the USA to monitor project success
• Ensure a complete understanding of all the business requirements.
• Establish an implementation plan and get sign off by all stakeholders.
• Identify areas of business that could be of concern and work toward resolution.
• Manage the creation or updating of the Standard Operational Procedures (SOP), reporting (internal and external), and training materials for Operations.
• Ensure proper account setup in the ERP system, i.e. organization, credit, tariffs, track & trace, etc.
• Conduct SOP training and ensure each branch(s) servicing the account understands the SOPs and executes accordingly.
• Immediately communicate any issues or exceptions to the stakeholders.
• Update status of progress on business implementation and transition to USA stakeholders.
• Ensure all company policies and regulatory requirements are adhered to.
  
  

SUPERVISORY RESPONSIBILITIES:

• The incumbent will not directly and/or indirectly supervise employees
  
  

Qualifications/Experience

• 3 years of experience in Freight Forwarding for all modes of transport with focus on Airfreight and Ocean Freight
• Cargowise (C1) experience is mandatory
• Project Management experience is highly preferred
• Project Management tool experience is preferred
• Excellent organizational skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Excellent written/verbal communication skills are mandatory
• Highly energetic, assertive, self-starter with positive, confident personality and strong interpersonal skills
• Proficiency in standard corporate productivity tools including Microsoft Office. CRM experience helpful
• Capable to analyze data and propose improvement opportunities
• Ability to work in a fast paced, team environment to achieve results, or independently with self-direction
  
  

ENVIRONMENT:

• 95% performed in climate-controlled internal office environment working under normal office conditions. 5% performed in a warehouse environment, with varying temperature conditions and moderate to loud noises such as forklifts, horns, trucks, etc.
• While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.
  
  

ADDITIONAL:

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, potential and current customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
  
  

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.