What are the responsibilities and job description for the Branch Manager position at JAS Worldwide?
About the Company
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
About the Role
This position is responsible to oversee and manage end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.
Responsibilities
- Exceed customer expectations by providing highest possible service quality to customers.
- Optimize branch transactions, increase sales and decrease costs.
- Optimize staffing productivity to assume best use of all resources.
- Responsible for strong growth within designated geographical area and maximal utilization of business potential.
- Continuously strive for high productivity, competitive efficiency and best quality.
- Fully adhere to all defined ISO (International Organization for Standardization) policies and standards and to local law.
- Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
- Prepare yearly local budget including, investments and staffing.
- Develop and expand customer relationships together with sales.
- Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
- Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
- Ensure company's Code of Conduct is fully enforced and followed by employees.
- Accompany Sales calls as needed.
- Financial Management: AR (Accounts Receivable), AP (Accounts Payable) and FSL (Forward Stocking Location).
- Operations Management.
Supervisory Responsibilities
The incumbent will directly and/or indirectly supervise up to 50 employees.
Qualifications
- Highly effective strategic and planning skills, ability to translate strategy to operational plan and execution.
- Proven track record in people management and leadership skills (including knowledge and experience in recruitment, training and development coaching, conflict management and performance management).
- Comprehensive and interpersonal communication skills (open and confidential communication).
- Strategic decision-making capabilities and high accountability.
- High result orientation and customer focus.
- Ability to integrate and coordinate efforts and resources across functions and boundaries.
- Act as a role model in accordance with JAS corporate values.
- Highly developed organizational skills.
- Proficient written and verbal skills.
- Adept in computer skills including Microsoft Office suite.
- Detail oriented, able to multitask and meet deadlines.
- Self-motivated, able to work on a team and independently.
Education and Experience
- Bachelor Degree preferred.
- Minimum five years’ work experience; in the freight forwarding industry prefer 10 years.
- International languages a plus.
- Proven experience in air, ocean, supply chain management and logistics.
- Knowledge about markets and competitors, trends and challenges, for the freight forwarding industry.
- Experience with Cargowise is a plus.
Environment
100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 20%) required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.