What are the responsibilities and job description for the Customer Success Manager position at JAS Recruitment?
Customer Success Manager – Enterprise Accounts
We have an exciting career opportunity to join a rapidly growing SaaS company as a Customer Success Manager. In this position you will be responsible for post-sales client support & success. As a Customer Success Manager, you own the growth engine within your accounts. Your mission is simple: prove value, earn trust, and turn that into retention and expansion. You are the strategic driver of each customer’s value journey; ensuring they not only see results, but continuously invest in them.
Scope:
#Remote
We have an exciting career opportunity to join a rapidly growing SaaS company as a Customer Success Manager. In this position you will be responsible for post-sales client support & success. As a Customer Success Manager, you own the growth engine within your accounts. Your mission is simple: prove value, earn trust, and turn that into retention and expansion. You are the strategic driver of each customer’s value journey; ensuring they not only see results, but continuously invest in them.
Scope:
- Own a portfolio of strategic accounts, acting as the primary point of contact and executive sponsor.
- Build multi-threaded relationships with senior marketing and sales stakeholders across Fortune 500 organizations, driving alignment across business units and ensuring strong account governance.
- Develop and execute Customer Success Plans (CSPs) with clearly defined success criteria, KPIs, and OKRs.
- Lead data-driven QBRs/EBRs that tie product adoption and program performance directly to ROI, business outcomes, and customer-defined value.
- Establish yourself as a trusted advisor by leveraging consultative selling and value-based engagement.
- Navigate complex stakeholder maps, drive executive alignment, and mitigate risk through proactive communication and expectation management.
- Champion product adoption and user engagement through scalable enablement strategies, onboarding frameworks, and ongoing lifecycle management.
- Lead change management initiatives that increase feature utilization, stickiness, and time-to-value (TTV).
- Own the renewal cycle end-to-end, managing forecasts, mitigating churn risk, and driving high GRR/NRR.
- Identify expansion opportunities through account insights, usage trends, and whitespace analysis; positioning upsell and cross-sell strategies that maximize customer lifetime value (CLTV).
- 3 years of experience in a client facing position
- Experience managing Enterprise level accounts
- B2B SaaS Industry
- Bachelor’s degree
#Remote