What are the responsibilities and job description for the At&t Apple and Samsung Account Assistant ( Entry level ) position at JAS Marketing?
Job Description
What You'll Do
Help customers over multiple client channels; including giving general information, about different services and promotions we offer.
Engage directly with customers and give information on a variety of topics ranging from helping them shop for the best plans and upsell services. Even problem-solving when something doesn't go as planned.
Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution.
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Qualifications
Qualifications
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Additional Information
All your information will be kept confidential according to EEO guidelines.