Receptionist

Receptionist

Job Description

Join a Mission-Driven Team Dedicated to Serving Seniors and Families

Empathetic – Client-Focused – Servant Leader – Growth Mindset – Quality-Oriented – Team Player

At Jarvis Law, we are seeking a Receptionist (Client Service Representative) to join our growing team. If you are passionate about helping seniors and families navigate estate planning and elder law with confidence and peace of mind, we want to hear from you.

Who We Are

Jarvis Law is a leading elder law and estate planning firm with offices in Dublin, Lancaster, and St. Clairsville, Ohio. This role can be remote within the state of OHIO or WEST VIRGINIA, but you need to be able to travel to one of our three offices for training.

Our mission is to provide unparalleled legal services that allow families to live securely, age with dignity, and protect what matters most. We achieve this by:

• Building trust – Serving as compassionate advisors who treat clients like family.
• Providing clarity – Guiding families through complex legal matters with empathy and respect.
• Delivering excellence – Creating personalized, comprehensive legal plans with proactive communication.

In this key role, you will be responsible for answering questions, directing calls to the correct team members, and supporting our busy team members in various ways.

Why Join Us?

At Jarvis Law Office, PC, we are committed to providing exceptional legal services with a client-focused approach. As our Receptionist, you will play a vital role in ensuring our clients and team members are supported.

Key Responsibilities:

• Answering Incoming Calls
• Screens Calls
• Answers basic questions about the firm
• Take messages
• Directs incoming calls
• Make notes of all calls & correspondence within the client matter
• Obtain answers to client questions & convey answers back to the client (gatekeeper!)
• Following up with internal staff to ensure clients have received a response regarding their questions
• Ensuring all clients who leave a voicemail receive a call back within 24 hours
• Creating client matters for new prospects
• Assists other staff and performs general office tasks as requested

What We’re Looking For:

• High school diploma or equivalent required.
• Strong customer service experience and the ability to communicate professionally.
• Ability to prioritize tasks, work efficiently, and support multiple roles.
• Strong interpersonal skills, emotional intelligence, and attention to detail.
• Proficiency in MS Office and the ability to learn new software quickly.
• Commitment to handling sensitive client information with discretion and professionalism.
• Prior experience managing multiple line phones is desired.
• Prior customer service experience.

Position Details:

• Location: Remote – must be able to work from one of our three offices for training. (Ohio or West Virginia applicants only.)
• Schedule: Full-time position with standard office hours.
• Dress Code: Business Professional

If you are a proactive, detail-oriented professional looking to make a meaningful impact in a law office setting, we encourage you to apply! Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you are looking to make a difference in someone’s life and work for a company that is best in class, that will value your consistent effort, and has growth opportunities.