What are the responsibilities and job description for the Customer Service Representative position at Jarrett Logistics Systems?
Customer Service Representative
Employment Type: Full-time, In-Person
Location: Orrville, OH
Job Category: Logistics / Operations
Jarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owned. What sets us apart is the Jarrett Difference, our people are our greatest asset. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Jarrett has even won the Top Workplaces award for the past three years in a row!
Our customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.
For a Customer Service Representative, a typical day might include:
- Collaborating with your team to find the best solutions and resolve issues
- Maintaining strong relationships and understanding the needs of customers
- Answering phone calls and emails, providing exceptional customer service, and addressing inquiries
- Setting up, tracking, and following up on shipments
- Communicating with all parties regarding shipping updates and delays
This job might be a fit for you if:
- Problem-solving is where you thrive
- You enjoy collaborating and being on a team
- You love helping people and are willing to go the extra mile
- You’re detail-oriented and like handling multiple tasks
- You’re adaptable and think on your feet
- You’ve worked in customer service-type roles before (retail and food service count!)
Jarrett might be a fit for you if:
- You want to do impactful work
- You care about the people around you
- You want to work in a meaningful, innovative, and close-knit culture
- You enjoy giving back and care about the community that you live and work in
No logistics experience? No problem! We’re more focused on finding the right person who is a culture fit as opposed to someone with logistics experience. We have a robust training program that will get you up to speed.
What’s In It For You?
- Medical, Dental, and Vision insurance
- Company-paid life insurance
- Paid time off
- 8 paid holidays each calendar year
- 4 hours volunteer paid time off
- Counseling session reimbursement
- Company wellness program including a gym membership discount
- Continuing education reimbursement
- 401K with up to 7% company match
- Paid maternity leave
- May be eligible for bonus potential
- Training and career development opportunities
- Opportunities to give back to local communities
To learn more about Jarrett, check us out here!
Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.