Software Quality Assurance Tester

Job Description

The SQA Tester will support the Sponsor’s software quality assurance and customer engagement initiatives. The team evaluates design, architecture, and implementation options to determine when to employ enterprise versus tactical solutions, ensuring adherence to performance and security SLAs (e.g., system uptime, concurrent users, and system recovery).

The Tester shall provide functional testing and customer support to include, but not be limited to, the following tasks:

a) Develop and execute software testing procedures and documentation for system validation, including unit, functional, and regression tests.
b) Document test procedures and results to ensure repeatability, traceability, and compliance with Sponsor standards.
c) Provide usability and functionality feedback to development teams, identifying issues and recommending improvements.
d) Serve as the central point of contact between Users, Stakeholders, and the Sponsor to resolve issues at the lowest practical level.
e) Build sustainable relationships of trust through timely, open, and proactive communication with Users and project teams.
f) Identify and document the root cause of user issues, propose solutions, and follow up to ensure complete resolution.
g) Utilize Sponsor-approved systems to log, track, and manage incidents, problems, and change requests, while coordinating new capabilities through the service catalog.
h) Create and maintain user documentation and procedural guides for systems and applications.
i) Develop or contribute to training materials and outreach sessions, including brown-bags and user workshops, to improve user awareness and adoption of applications.

Mandatory Skills

1. Demonstrated experience using JIRA.

2. Demonstrated experience working on multi-disciplinary application development teams.

3. Demonstrated experience testing Single-Page Applications (SPAs).

4. Demonstrated experience documenting testing procedures and results in a structured and repeatable format.

5. Demonstrated experience building rapport with customers across a diverse user base.

6. Demonstrated experience performing User Interface (UI) tests and accurately reporting results.

7. Demonstrated experience collaborating with developers to track new features and resolve test failures.

8. Demonstrated experience serving as the Point-of-Contact (POC) for Users requiring technical support or assistance with applications.

9. Demonstrated experience promoting or advertising new application features and capabilities.

10. Demonstrated experience working with Users and Stakeholders to elicit new features, workflows, and functional enhancements.

Desired Skills

1. Demonstrated experience with the Sponsor’s cyber operations mission applications.

2. Demonstrated experience understanding and supporting Sponsor’s cyber operations user and training requirements.

3. Demonstrated experience facilitating outreach, training, or brown-bag sessions to explain technical features of applications or digital tools.