What are the responsibilities and job description for the Hotel Sales and Rooms Coordinator position at Janus Hotels & Resorts?
Key Responsibilities
Hotel Sales & Rooms Coordinator – Job Description
6001 Rockside Road
Independence, OH 44131
Hotel Sales & Rooms Coordinator – Job Description
- Coordinate group room blocks, reservations, and rooming lists for corporate clients and all group blocks.
- Support the sales and catering team with contracts, proposals, booking details, and client follow-up.
- Maintain accurate reservation and client records in the property management and sales systems.
- Communicate room availability, special requests, and VIP accommodations with front desk.
- Monitor room inventory and assist with maximizing occupancy and revenue opportunities.
- Assist in preparing sales reports, occupancy forecasts, and event documentation.
- Respond to guest and client inquiries regarding reservations, room availability, and hotel services.
- Ensure group arrivals, departures, and special accommodations are coordinated efficiently.
- Process reservations, changes/cancellations and billing information accurately.
- Provide excellent customer service to guests, clients and internal departments.
- Assist with site tours, event preparation, and sales administrative tasks as needed.
- High school diploma or equivalent required; hospitality, business, or sales education preferred.
- Previous hotel, hospitality, reservations, or sales coordination experience required.
- Strong organizational, multitasking, and communication skills.
- Excellent customer service and relationship-building abilities.
- Proficiency with hotel property management systems (PMS) and Microsoft Office.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Flexible schedule availability, including occasional evenings or weekends if required.
- Experience with systems such as Opera and Delphi.
- Knowledge of hotel sales processes, group bookings, and revenue management.
- Strong attention to detail and problem-solving abilities.
- Professional communication and administrative skills.
- Ability to sit, stand, and walk for extended periods.
- Occasional lifting of light office or event materials.
- Professional hotel and hospitality setting.
- Frequent interaction with guests, clients, vendors, and hotel staff.
- Competitive salary or hourly pay
- Hotel and travel discounts
- Health and wellness benefits
- Paid vacation
- Opportunities for career growth in hospitality sales and operations
- Previous hotel sales or reservation experience
- Must have knowledge of Opera and Delphi or other sales booking system.
6001 Rockside Road
Independence, OH 44131
Salary : $15 - $20