Houseperson

House Attendant

Reports to: Housekeeping Supervisor

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

JOB DESCRIPTION 

A house attendant at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work rotating shifts, including weekends and holidays, and independently follow task priorities.
• Adhere to key security procedures.
• Assist room attendants by delivering and collecting supplies, linen, and amenities.
• Clean and sanitize guest rooms, restrooms, furniture, and public areas (e.g., stairwells, hallways, fitness center, laundry room).
• Replenish supplies and maintain organized linen closets.
• Complete daily housekeeping reports.
• Follow safety and security guidelines, working with cleaning chemicals as needed.
• Assist guests and team members courteously, maintaining a friendly demeanor.
• Ability to lift up to 40 lbs. and perform tasks requiring bending, stooping, twisting, and standing for long periods.
• Good vision required for cleaning tasks.

QUALIFICATIONS:

• High School Diploma or equivalent work experience.
• Previous customer service or hotel experience preferred.
• Strong communication, organizational, and customer service skills

Janko Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.