Guest Room Attendant

Guest Room Attendant

Reports to: Housekeeping Supervisor

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

JOB DESCRIPTION

A guest room attendant at Holiday Inn Express & Suites Lockport is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Availability: Able to work seven days a week, including weekends, holidays, and rotating shifts.
• Independent Work: Capable of working independently and following instructions to prioritize tasks and functions.
• Key Security: Responsible for adhering to key checkout procedures to maintain key security.
• Support for Room Attendants: Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
• Cleaning and Sanitization:
  • Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
  • Vacuum carpets, upholstered furniture, and draperies.
  • Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
  • Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Supply Replenishment: Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Inventory Management: Maintain and organize linen closets with necessary items.
• Facility Maintenance: Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
• Daily Reports: Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
• Safety and Security: Adhere to all established safety protocols and work with cleaning chemicals as required.
• Other Duties: Perform additional tasks as assigned by management to ensure guest satisfaction.
• Guest Interaction:
  • Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
• Security: Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
• Compliance: Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
• Grasping: Continuous firm and simple grasping required for various tasks.
• Lifting: Ability to lift supplies, typically no more than 30 lbs, with occasional lifting up to 40 lbs.
• Mobility: Ability to stand and walk throughout the workday with limited sitting.
• Physical Activity: Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.

QUALIFICATIONS

• Education: High School Diploma, GED, or equivalent relevant work experience.
• Experience: Previous customer service or hotel experience preferred.
• Skills: Strong communication, customer service, and organizational skills.