Guest Room Attendant

Job Description

Houseperson

Reports to: Housekeeping Leader

Department: Housekeeping

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel. 

JOB DESCRIPTION

* Hours needed are from 2 pm to 10 pm *

A housekeeper in our hotel is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

ESSENTIAL DUTIES

• Able to work seven days a week, weekends, holidays, and rotating shifts.
• Must be able to work independently and follow instructions regarding priorities of tasks or functions.
• Responsible for key security: by properly adhering to key checkout procedures.
• Provide active support for room attendants on guest floors including the delivery and collection of supplies, amenities and linen. 
• Sanitizes and cleans restrooms, dusts all room surface, cleans mirrors, fixtures, and floors.
• Vacuums carpets, upholstered furniture, and/or draperies
• Emptying wastebaskets, cleaning ashtrays, and removing trash and waste to disposal areas. 
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment. 
• Replenish supplies such as glasses, linens, stationary, and bathroom amenities. 
• Responsible for maintaining linen closets organized and stocked with all items needed
• Maintains cleanliness and organization of the hotel’s facilities including but not limited to: stairwells, the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back office area, the laundry room, public restrooms, and other public areas.
• Completes daily housekeeping reports as required by Housekeeping leaders to ensure flawless service
• Follows all established safety and security required. Must be able to work with cleaning chemicals.
• All other duties as assigned by management personnel to ensure overall guest satisfaction.

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform at all times
• Smile, acknowledge and greet guests in rooms and/or in passing
• Greet and assists guests and team members in a friendly manner with anything that they may need
• Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

• Report any suspicious activity of guest, visitors or staff
• Always Maintains security for guests and property by keeping room doors locked 
• Perform duties in accordance with Safety and Security Policies
• Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

• Firm and simple grasping is an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 30 lbs. but may be up to 40 lbs.
• Able to stand and walk during the work day. Sitting is very limited. 
• Reaching, pushing pulling and bending are required for all phases of work. 
• Twisting of the body at the waist is required.
• Bending, stooping, crouching and kneeling are required
• Good vision is required 

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous customer service or hotel experience required, Experience helpful.
• Friendly demeanor and excellent communication and customer service skills
• Good organizational and prioritization skills
• Prior computer experience using windows-based software preferred