Customer Service Representative

Help us provide the kind of customer service you’d like to receive!

About Janitorial Solutions

Based in Hutchinson, Kansas, Janitorial Solutions has happily served Kansas businesses for more than 80 years.

Founded in 1943 as a local window washing company, we've grown into a trusted regional partner providing cleaning products, equipment, training, and customized facility solutions to schools, healthcare organizations, businesses, and municipalities across the state.

As we continue to grow, we are looking for a Customer Service Representative who shares our passion for serving others. This role contributes to our commitment to earn trust every day and helps ensure our customers receive the kind of care we’d want to receive.

About the Job

Some days you'll be answering customer questions or proactively communicating delivery updates before customers have to ask. Other days you'll be helping Sales onboard new customers or identifying process improvements that help our entire team work more effectively. Oftentimes you will coordinate with the Sales, Warehouse, and Operations teams to ensure orders move through the system accurately and efficiently.

Because we're a small, growing company, every team member has the opportunity to make a meaningful impact. You'll have the opportunity to contribute ideas, improve processes, and become a trusted resource for both customers and coworkers.

Key Responsibilities

The key responsibilities are:

• Own customer orders from entry through successful completion
• Answer and direct incoming phone calls while providing outstanding customer service
• Enter orders accurately while verifying products, quantities, pricing, and delivery instructions
• Communicate proactively with customers regarding product availability and delivery timing
• Resolve order issues including shortages, damages, backorders, and delivery concerns
• Coordinate closely with Sales, Warehouse, and Operations to ensure smooth execution
• Maintain accurate customer records and account information within company systems
• Support Sales by onboarding new customers and reinforcing customer solutions
• Identify recurring issues and recommend process improvements that enhance the customer experience
• Assist customers with product inquiries and connect them with the appropriate team members
• Perform data entry, filing, document preparation, and general administrative support
• Maintain an organized, professional front office environment
• Assist with special projects and process improvements as the company continues to grow

Standout Qualifications

The following experience isn't required but will help you succeed:

• Previous customer service, inside sales, reception, administrative, or order processing experience preferred
• Excellent verbal and written communication skills
• Experience handling customer issues through resolution
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency using Microsoft Office/Google Workspace
• Familiarity with ERP or customer management systems
• Experience in improving processes and helping teams work more efficiently
• Strong problem solving skills with the ability to think critically under pressure
• Dependability and a strong commitment to following through

What Makes a Great Fit

Beyond qualifications, these are the qualities that define our strongest team members:

Customer and Team Focused

You love helping people and understand that every interaction is an opportunity to build trust.

Ownership

You take responsibility for your work and don't let issues fall through the cracks.

Communicator

You believe proactive communication prevents problems and builds trust.

Proactive

You notice what needs to be done and take initiative without waiting to be asked.

Problem Solver

You remain calm under pressure and enjoy finding practical solutions that benefit both customers and the team.

Curious

You love to learn through good questions and taking an active interest in how the business works.

Adaptable

You thrive in a growing company where priorities can shift and continuous improvement is encouraged.

Our Hiring Philosophy

At Janitorial Solutions, we believe great teams are built on character. While technical skills can be developed over time, qualities like integrity, humility, accountability, and a strong work ethic create the foundation for long-term success. We're looking for people who take ownership, ask thoughtful questions, support their teammates, and are committed to continuous improvement.

Why Join Janitorial Solutions?

When you join our team, you're joining a company with a strong foundation and an exciting future.

We offer:

• Competitive pay
• Stable Monday–Friday schedule (7:30 AM–4:00 PM)
• Paid Time Off (PTO)
• Retirement plan
• Small, collaborative team environment (office in Hutchinson, KS)
• Direct access to company leadership
• Opportunity for advancement
• Opportunities to learn multiple areas of the business
• Meaningful work serving schools, healthcare facilities, businesses, and communities throughout Kansas

Our Core Values

Integrity: We do the right thing, building a team and customer culture of trustworthiness.

Hard Work: We bring energy, initiative, and a willingness to do what needs to be done.

Humility: We are teachable, value others, and ask good questions.

Adaptability: We embrace change and continuously look for better ways to serve our customers and our team.

Discipline: We follow through on our commitments.

Sound Exciting?

Janitorial Solutions is a place where your character matters and your ideas are welcomed. On top of that, our work helps businesses across Kansas operate more safely and efficiently. If that sounds exciting, we'd love to hear from you!

Apply today and become part of a company that's been earning trust for more than 80 years, and help us shape the future!

Pay: $14.00 - $18.00 per hour

Benefits:

• Paid time off
• Retirement plan

Ability to Commute:

• Hutchinson, KS 67501 (Required)

Work Location: In person

Salary : $14 - $18