Account Relationship Specialist

ACCOUNT RELATIONSHIP SPECIALIST

Jani-King of New York  |  Melville, NY

Build Relationships. Protect Retention. Support Every Account.

Jani-King International is the global leader in commercial cleaning franchising, with over 6,500 franchisees and 120 regional offices worldwide. For more than 55 years, we have partnered with top organizations across healthcare, education, hospitality, stadiums, government, retail, and more, delivering professional cleaning services and unmatched customer satisfaction.

We are seeking a relationship-focused Account Relationship Specialist to join our Jani-King of New York team, supporting Customer accounts across Long Island and the greater New York metropolitan area. This role serves as the primary point of contact between Customers, Unit Franchisees, and the regional office, building strong relationships and protecting Customer retention across an assigned portfolio of accounts.

Position Summary

As an Account Relationship Specialist, you will be the face of Jani-King for a dedicated portfolio of Customer accounts, building genuine relationships, solving problems before they grow into bigger ones, and making sure every Customer feels valued from day one. You will partner closely with Unit Franchisees to keep service quality high and Customer satisfaction even higher.

This is a role built for people-first professionals who thrive on trust-building and follow-through. We will teach you the operational side, including inspection standards, service protocols, and safety requirements. You will run your portfolio with real autonomy, setting your own priorities across accounts, deciding how to resolve issues, and determining what each Customer relationship needs to stay healthy.

Key Responsibilities

Customer & Unit Franchisee Relationship Management

• Serve as the primary point of contact for assigned Customer accounts, exercising independent judgment to resolve service issues on behalf of the region.

• Conduct regular site visits and Customer meetings to reinforce satisfaction and address concerns before they escalate.

• Build and maintain positive working relationships with Unit Franchisees, serving as a trusted liaison.

• Partner with Customers to understand evolving facility needs, recommend scope and service adjustments, and identify opportunities for expanded services.

Retention & Risk Management

• Monitor assigned accounts for early warning signs of dissatisfaction.

• Determine the right approach and execute action plans to resolve at-risk Customer relationships before they result in cancellation, including recommending service changes, schedule adjustments, or Unit Franchisee reassignment.

• Track and report retention trends, risks, and save opportunities to regional leadership.

Account Startups & Onboarding

• Coordinate new account launches and evaluate which Unit Franchisee is best matched to each account based on capability and capacity.

• Provide Unit Franchisees with resources and hands-on guidance during account onboarding.

• Monitor new accounts closely during the first 90 days to confirm stability and satisfaction.

Quality Assurance & Safety Compliance

• Perform routine inspections of Customer sites to confirm adherence to service standards (training provided).

• Document findings, determine what corrective action is warranted, provide actionable feedback, and follow up to confirm corrective measures are implemented.

• Reinforce OSHA guidelines, PPE requirements, and safe work practices.

Sales Partnership

• Collaborate with the sales team during walkthroughs, proposals, and contract handoffs.

• Advise on proposal scope and pricing recommendations so they align with service capabilities and Unit Franchisee resource availability.

• Support regional growth by helping transition new Customers into long-term, well-managed relationships.

What We're Looking For

• 5 years of experience in customer service, account management, hospitality, or another customer-facing role; commercial cleaning industry experience a plus

• Multi-unit experience, meaning supporting, managing, or overseeing multiple sites, accounts, or locations simultaneously, is required

• Strong relationship-building, communication, and conflict resolution skills

• Comfortable working independently with minimal day-to-day direction, exercising judgment on account decisions, and prioritizing competing needs

• Willingness to learn Jani-King's service standards, inspection procedures, and safety requirements on the job

• Flexibility to work occasional evenings and weekends as needed

• Valid driver's license and clean driving record required (Jani-King provides a company vehicle for local travel)

Why You'll Love Working Here

💰 Competitive Salary & Bonus Opportunity

• Reputation & Reach: Join the most recognized name in commercial cleaning franchising.

• Training Provided: We will train you on inspection standards, service protocols, and safety requirements.

• Variety: A mix of relationship management, fieldwork, and account strategy keeps every day different.

• Career Growth: Opportunities for advancement within regional operations or account leadership.

• Company Vehicle & Fuel Card: We provide a company vehicle and fuel card for all local travel, so there is no need to put miles on your own car.

Location and Environment

This position is based at our Jani-King of New York Regional Office:

This role combines in-office planning with regular fieldwork across the assigned territory, including site visits, Customer meetings, and Unit Franchisee support. This is not a desk-bound role.

The environment is collaborative, fast-paced, and Customer-focused, with leadership support and opportunities for professional growth.

Apply Today — Let's Grow Together

If you are a relationship-builder who thrives on solving problems before they escalate and wants to grow with an industry-leading brand, we want to hear from you.

“At Jani-King, we don't just build careers — we build opportunity.”