Student Customer Success Support Administrator

Janes empowers military, government, and defense leaders to act with confidence in an increasingly complex world. Our trusted defense, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyze threats, accelerate decisions, and stay ahead of emerging challenges.

Job purpose:

We are seeking a part‑time Student Customer Success Support Administrator to join our Customer Success (CS) team based in our Arlington, Virginia office. This role is specifically designed for master's or post‑graduate students who wish to gain structured, real‑world experience in Customer Success, customer enablement, and account support alongside their academic studies working with customers in the National Security, Military, Defense Industry and Academic sectors.

The role will focus on building and maintaining customer training materials, supporting the wider Customer Success team, and providing hands-on support to a portfolio of smaller or lower‑complexity customer accounts. The position offers practical exposure to Customer Success operations, customer engagement, and cross‑functional collaboration.

This part-time role is 16 hours/week and work will be performed in Janes Arlington, VA office during business hours (8am to 5pm) Monday - Friday. Specific schedule can be flexible depending on student's academic commitments.

How you will contribute at Janes:

• Create, update, and maintain customer training materials, including: slide decks and onboarding guides, user documentation and FAQs, short how-to guides and reference materials, videos and other interactive media to support customers onboarding and training.
• Support preparation of training sessions, demonstrations, and workshops
• Ensure materials are clear, accurate, and aligned with customer needs and product capabilities.
• Work closely with the Product teams to ensure all new features and releases are reflected in customer facing documentation and training materials.
• Help track customer engagement activities and follow-ups and ensuring SF engagements are up to date.
• Support internal documentation and Customer Success processes
• Collaborate with team members to improve onboarding and overall customer experience
• Provide Customer Success support to a portfolio of smaller or lower complexity accounts, this includes outreach and invites to the webinar programmes.
• Maintain accurate records of customer interactions and outcomes

The ideal skills and experience for this role are:

• Current Master’s or postgraduate student
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable working with documents, presentations, and basic data
• Interest in Customer Success, customer experience, or customer facing roles
• Interest in Defense, Geopolitics or adjacent markets.
• Advanced MS Office skills (Word, Excel, PowerPoint)
• Prior internship or work experience in customer facing, research, or support roles
• Familiarity with SaaS, data, research, or analytics driven products

Benefits

• 20 days vacation (pro-rated for part-time employees)
• 9 days flexible time off (pro-rated for part-time employees)
• 12 paid holidays (pro-rated for part-time employees)
• 401k retirement plan with company match and immediate vesting
• Weekly fresh fruit delivery
• Learning & Development opportunities (LinkedIn Learning, Mentoring)

Janes is an Equal Opportunity Employer-Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA).