What are the responsibilities and job description for the Bridal Sales Stylist position at Janenes Bridal Boutique LLC?
Location
Alameda, CA San Francisco, CA
Job Duties
Greeting and helping customers upon arrival, sometimes balancing multiple customers at the same time
Providing curated client support when taking appointments with brides to find their wedding gown and execute their aesthetic vision
Taking the bride’s measurements to ensure accuracy in dress orders
Answering phones, emails, and voicemails in a timely manner
Booking appointments on sales portal
Creating bubbly and snack packages when ordered
Clean and maintain bathroom appearance
Steaming dresses as needed
Maintaining sales floor appearance to look presentable, clean, and luxurious
Perform typical office work such as filing, working with spreadsheets, locating customer files, and checking in new items to act as quality control for newly arrived dresses
Double checking order forms to ensure all details are correct
Learning how to use the designer portals to search inventory, checking voicemails, and company text messages
Call designers for ship dates inquiries and any gown customization
Work closely with management team to close sales and improve weekly revenue
Follow up with brides with regards to their interest in gown purchases or a return appointment to finalize order
Maintain close relationships with brides to build trust
Work closely with the Management Team and Admin Team with regards to the delivery of bridal gowns to ensure on time delivery
Work closely with Alterations Team to answer any basic tailoring questions brides may have during appointments
Attend quarterly trainings and meetings to improve sales rates, product knowledge, and overall process improvement
Helping fellow employees with their job duties as needed
Any duties as assigned by upper management
Required Qualifications
Ability to work well in a team environment
Ability to take initiative
Ability to use a computerized ordering system
Ability to read, write, and perform basic math
Ability to maintain good composure
Emotional intelligence
Excellent communication skills
Customer service skills
Multi-tasking Skills
Organizational Skills
Professional Appearance
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
Knowledge of fashion trends
Preferred Qualifications
Retail sales experience
Knowledge of fabric types and fashion trends
Previous bridal experience
Knowledge of alterations