What are the responsibilities and job description for the Credit and Collections Specialist position at Janel Group?
Credit & Collections Specialist
Position Summary
The Credit & Collections Specialist manages customer credit exposure and ensures timely collection of receivables, with a strong focus on duty collections related to customs entries and international freight. The role requires effective phone communication, professional email follow‑ups, and the ability to resolve billing issues in a fast‑paced logistics environment.
Key Responsibilities
Credit & Risk Management
- Review customer credit applications and trade references.
- Recommend credit limits and terms per company policy.
- Monitor credit exposure, especially high‑duty accounts.
Collections
- Conduct daily phone and email outreach for past‑due invoices, duty charges, and outstanding balances.
- Prioritize duty collections to ensure timely recovery of customs‑related charges.
- Document all collection activity and coordinate with the AR Manager on delinquent accounts.
- Work with customs brokerage to verify duty amounts and billing accuracy.
- Ensure customers understand duty obligations and follow up on unpaid duty invoices.
- Collaborate with internal teams to resolve billing discrepancies and provide required documentation.
- Prepare weekly aging reports and duty‑specific summaries.
- Ensure compliance with credit policies, SOX controls, and industry regulations.
Required Skills & Qualifications
- 2–4 years of credit, collections, or AR experience; logistics or customs brokerage preferred.
- Strong phone communication and negotiation skills.
- Excellent written communication for email follow‑ups.
- Experience with duty collections or customs billing preferred.
- Proficiency with ERP/AR systems (e.g., NetSuite, CargoWise).
- Strong organizational skills and ability to manage a high‑volume account portfolio.
Preferred Qualifications
- High‑volume B2B collections experience.
- Knowledge of customs entry processes and duty billing.
- Familiarity with credit tools such as Dun & Bradstreet.
- Strengths in communication, customer service, problem solving, and time management.