What are the responsibilities and job description for the Quality Assurance Manager position at Jane Roberts Consulting?
**Job Summary:**
The Director of Quality and Operational Excellence will drive the quality strategy for the North American business, ensuring products meet customer expectations and are produced safely, efficiently, and effectively.
Key Responsibilities:
- Ensure compliance to manufacturing regulatory, product integrity, contamination prevention, quality assurance, quality control, and overall management system requirements.
- Drive the learning organization and continuous improvement agenda for the region, leading initiatives to reduce costs, improve quality, service, and safety in formulations and packaging operations.
- Interact with sales, customer service, and key customers to improve service levels, reducing quality complaints.
- Lead the reduction of rework inventory and manage product shelf-life.
- Maintain an incident-free workplace and lead by example.
- Manage Quality Assurance and Quality Control processes and procedures.
- Responsible for achieving and maintaining management systems certifications such as ISO14001 and ISO9001.
- Identify, plan, and implement processes and systems to quantify and report on factors affecting quality performance.
- Define quality initiatives and implement the company's Global Quality Strategies and Systems.
- Partner with Regional Business Process Director and Supply Chain Financial manager to support continuous improvement efforts, projects, and sustain gains.
- Develop and drive programs and initiatives to move company operations to a learning organization beyond compliance training.
