Email Coordinator

The Role

The Email Coordinator plays an important role in supporting the Email Marketing efforts across three partner companies: Jane, Freebird, and The Pro's Closet. They work to execute end-to-end lifecycle campaigns that engage new and returning customers. This role collaborates closely with cross-functional partners including merchandising, customer support, creative, and other marketing team members to ensure cohesive, timely, high-quality delivery of external email communications.

The position is responsible for building, deploying, and quality-assuring email, sms, and push campaigns while providing ongoing performance reporting and insights to enhance campaign effectiveness. The Email Coordinator helps maximize the impact of these marketing programs through operational excellence, attention to detail, and continuous optimization.

Responsibilities 

Day-to-Day Operations 

• Design, build, and execute customer email, sms, and push journeys, including audience segmentation, targeting, and campaign setup through final approval.
• Proofread all email communications for accuracy, clarity, grammar, and consistency, ensuring brand standards are met.
• Conduct A/B testing to optimize subject lines, content, layouts, and calls-to-action.
• Ensure all email templates are responsive and optimized for mobile and desktop performance.
• Perform quality assurance checks before deployment to ensure functionality, accuracy, and compliance.
• Pull, analyze, and report email performance metrics, providing high-level insights to internal stakeholders.
• Research and implement email marketing best practices to continuously improve templates, personalization, messaging, and audience segmentation.  

Cross-Functional Coordination 

• Collaborate with Merchandising and Marketing leadership on corporate initiatives and special projects as assigned.
• Work with IT and external ESP (email service providers) to identify, escalate, and resolve database, deliverability, or deployment issues as needed.
• Stay current on email marketing trends, tools, and regulations (including CAN-SPAM, GDPR, and CCPA) to ensure compliance and maximize campaign performance.

Requirements

• Resides in Arizona or Utah
• Associate's or Bachelor's degree in Marketing, Communications, or a related field
• 1 years of marketing experience
• Hands-on experience in email marketing platforms (Klaviyo preferred, Marketo, Braze, Iterable, Attentive or similar ESP is accepted)
• Strong attention to detail, particularly for customer-facing communications
• Excellent verbal and written communication skills
• Foundational understanding of marketing principles
• Problem solving attitude and ability to work both independently and collaboratively across various teams

Compensation & Benefits

• $60,000-$70,000 annually
• Medical, Dental, Vision
• 401k with Match
• Competitive PTO
• Company Paid Life Insurance