Field Support Lead (Operations)

Overview

About Janco:
Founded in 1989, Janco Commercial Cleaning is a leading provider of janitorial and facility support services across Alaska. We serve a wide range of clients including medical offices, surgery centers, Class A commercial buildings, industrial spaces, and financial institutions. With over 200 employees and growing, we are committed to excellence, innovation, and integrity in every space we care for.

Our Mission:
To deliver consistent, high-quality cleaning and facilities services that support healthy, professional, and productive environments for the clients and communities we serve.

Our Core Values:

• Excellence – We go above and beyond in service and quality.

• Integrity – We do the right thing even when no one is watching.

• Teamwork – We grow stronger together through collaboration and trust.

• Accountability – We take ownership of our work and results.

• Growth – We invest in people and systems to improve and scale.

Why Work at Janco:
Janco is more than just a cleaning company—we are a team of professionals who care deeply about the people we serve and the people we work with. We offer growth opportunities, paid training, ongoing support, and a respectful, inclusive work environment. Many of our team members grow into leadership roles as we continue expanding across Alaska and into Nevada.

Job Skills / Requirements

The Field Support Lead is a highly capable, dependable cleaning professional who works across multiple Janco buildings to fill critical coverage gaps, assist supervisors with operational needs, and support special projects. This role is the backbone of Janco's daily flexibility — you are the person we count on when a building needs extra attention, a supervisor needs hands-on support, or a project demands a skilled, experienced technician.

The ideal candidate takes ownership, communicates proactively, and holds themselves to a high standard regardless of which building they're in. You won't always have the same routine — and that's the point. You thrive in a role where every day may look a little different.

What You'll Do

Coverage & Floater Duties

•     Cover open shifts at assigned buildings when regular staff call out or are unavailable

•     Step into any cleaning role at any Janco site with minimal ramp-up time

•     Maintain consistent cleaning quality and building standards across all locations

•     Complete all assigned tasks before leaving a site — no shortcuts

Supervisor Support

•     Work directly alongside supervisors to help manage heavier workloads or challenging accounts

•     Assist supervisors in training or onboarding new cleaning technicians on-site

•     Serve as the supervisor's eyes on quality when they are managing multiple areas

•     Communicate any issues — staffing, supplies, client concerns, safety — back to the supervisor or operations team promptly

Special Projects

•     Assist in deep cleans, move-in/move-out cleans, construction cleanup, and periodic service projects

Additional Information / Benefits

Work Schedule, Insurance & Benefits

Work Schedule:
Janco offers flexible shift options based on building needs and client schedules:

• 1st Shift (Day Shift): Typically between 7:00 AM – 3:00 PM

• 2nd Shift (Evening Shift): Typically between 6:00 PM – 11:00 PM

• 3rd Shift (Overnight Shift): Typically between 10:00 PM – 6:00 AM

Most janitorial positions are on 2nd or 3rd shift, Sunday through Thursday.

Insurance & Benefits Overview:
At Janco, we believe in rewarding hard work and creating a supportive environment for our team members.

Our standard benefits include:

• Paid Holidays
  Company-observed holidays are paid for eligible employees.

• Paid Training
  Get paid during onboarding and any ongoing training sessions.

• Referral Bonus Program
  Receive a bonus when your referral completes key employment milestones.

• Family-First Culture
  We prioritize flexibility and understanding for our employees and their families.

• Paid Sick Leave
  In accordance with Alaska’s new labor laws, eligible employees will begin accruing paid sick leave.

• PTO

  All levels are management are eligible for PTO

• Medical, Dental, Vision
  Full time management is eligible for access to medical, dental and vision. All other employees are eligible for access to MEC plans (minimum essential coverage)

Equal Opportunity Employer
We are committed to diversity and inclusion across all levels of our company.

Benefits: Paid Sick Days, Paid Holidays, 401K/403b Plan