Franchise Support Specialist

Business Development Consultant

Company: JAN-PRO of Massachusetts
Location: Boston Metro Area – Middlesex & Essex Counties
Job Type: Full-Time | Field Services
Compensation: $55,000–$75,000 annually, plus commission/bonus potential and mileage reimbursement

About the Opportunity

Enjoy building relationships, coaching business owners, and seeing the results of your work firsthand?

Join JAN-PRO of Massachusetts and help our franchise owners grow while ensuring our clients receive the service and support they deserve.

We are a franchise-based commercial cleaning organization looking for a motivated, professional, service-minded team member who thrives in a fast-paced, rapidly growing environment.

In this field-based role, you will support designated accounts through business development, franchise owner coaching, quality assessments, and hands-on customer service.

Position Overview

• Territory: Boston Metro Area, primarily Middlesex and Essex counties.
• Compensation: $55,000–$75,000 annually, depending on experience, plus commission/bonus potential and mileage reimbursement.
• Schedule: Monday–Friday, typically 8–10-hour days with scheduling flexibility.
• Additional Availability: Occasional evenings, weekends, holidays, and night shifts as needed, including at customer request.

Key Responsibilities

Franchise Owner Development & Support

• Help franchise owners succeed through training, ongoing coaching, and business growth support, with a strong focus on client retention.
• Visit franchisee accounts monthly or quarterly according to established schedules.
• Conduct service quality assessments and meet regularly with client contacts to strengthen relationships.
• Contact new clients within 24 hours of receiving notice of a new account and assist with account setup and onboarding.
• Conduct initial walkthrough assessments with prospective service providers to ensure they understand each account's requirements.
• Provide certification for new Franchise Owners and complete all required documentation.
• Maintain consistent communication with existing Certified Business Owners and conduct business reviews to support their progress.

Client Service & Account Management

• Review client needs for consumable supply orders.
• Address customer complaints through clear communication, practical solutions, and timely follow-through.
• Coordinate customer transfers between Certified Business Owners when necessary.
• Notify the Administrative Team and company owners of account transfers and support smooth transitions through walkthroughs and information sharing.
• Maintain strong relationships with clients and franchise owners to support service quality, satisfaction, and long-term retention.

Qualifications & Experience

Preferred Experience:

• At least 2 years of experience in facilities maintenance, restaurant or hospitality management, property management, janitorial services, or equivalent experience.
• 3 years of experience in janitorial services, maintenance, or restaurant/hospitality management preferred.

Additional Requirements:

• Ability to work independently, exercise sound judgment, and manage responsibilities without direct supervision.
• Strong computer skills, attention to detail, and decision-making abilities.
• Excellent communication and relationship-building skills.
• Ability to collaborate effectively with Franchise Owners, clients, and internal teams.
• Positive attitude, growth mindset, and enthusiasm for helping others succeed.
• Reliable transportation and a valid driver's license.
• Availability by company-provided work phone after regular business hours, on weekends, and on holidays as needed.
• Flexibility to work occasional evening, weekend, or holiday shifts when required.
• Bilingual or multilingual communication skills preferred.

Why Join JAN-PRO of Massachusetts?

This opportunity is ideal for someone who enjoys working in the field, building relationships, solving problems, and making a direct impact on business owners and their clients.

You'll play an important role in supporting franchise growth, maintaining service quality, and strengthening long-term client relationships.

Ready to Make a Difference?

If you enjoy being out in the field, solving problems, and helping business owners and clients succeed, we'd love to hear from you.

Bring your initiative, people skills, and commitment to great service to JAN-PRO of Massachusetts!

Apply today to join our team.

We are a Regional Franchise Developer for one of the best-known Commercial Cleaning Service Providers in the US and Canada.

Our mission is to help our Franchisees, most of whom are small businesses, become top notch, growth-minded business owners, customer service gurus, and stellar service providers.