What are the responsibilities and job description for the Casino Concierge (PT) position at Jamul Indian Village Development Corpora?
ESSENTIAL DUTIES AND RESPONSIBILITESThe following and other duties may be assigned as necessary:Provides friendly, fast, and helpful guest service to all guests and team members.You’ll be responsible for our customers’ hookah experiences.Ensure the workstation is clean and tidy, preparing coal, making different hookah flavors when an order is placed and running the order out to the customers' table.Ability to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude.Ability to work in various departments such as Food & Beverage, Table Games Pit Support and Marketing to name a few operating areas but not all inclusive.Assist guests with questions as they relate to the property, loyalty programs, and current promotions.Maintains in-depth knowledge of the Sweetwater Rewards players club program, casino promotions, events, and amenities; must have the ability to explain the program.Creates guest loyalty by proactively engaging in service of guests when on property.Enthusiastically supports, actively promotes, and demonstrates superior guest service (team members & guests) per department and company standards and programs.Adheres to all local policies, procedures, and operating guidelines.Notifies management of any technical or equipment problemsMeets attendance guidelines of the job and adheres to regulatory, department, and company policies. You must understand and execute AAA service standards.Other tasks and responsibilities as assigned.REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.A high school diploma or equivalent requiredMinimum of 1-year hospitality experience Able to promptly and accurately follow instructions given by leadership.Ability to maintain composure and perform in a high-stress, fast-paced environment.Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment.Must be able to acquire and maintain an appropriate gaming license.
Salary : $15 - $20