Housekeeping Supervisor

REQUIREMENTS AND QUALIFICATIONS

• 2 years' experience in a high-volume Hotel environment.
• Must have experience working in a AAA rating property.
• Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping.
• Should have an extensive knowledge of all job duties performed by housekeeping team members.
• Must have proper phone etiquette, people, and effective communication skills
• Must be able to acquire and maintain an appropriate gaming license.

ESSENTIAL DUTIES AND RESPONISIBILITES

The following and other duties may be assigned as necessary:

• Maintains all guest rooms, guest corridors and tower public space at hotel and four diamond standards.
• Assigns work to team members in priorities to ensure guest satisfaction.
• Ensure all assigned work of team members is completed prior to ending their shift.
• Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower.
• Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared in HotSos.
• Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms.
• Responsible for coaching team members, helping with schedules, and pre-shift preparation and delivery.
• Responsible for helping to review candidates in HRIS, conduct interviews as needed, and attend job fairs
• Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations.
• Responsible for the control of issuing, receiving, and replacing departmental keys.
• Constantly check room status on the computer for accuracy and update appropriate guest room attendant documentation.
• Ensure team members arrive and depart their workstations at assigned times.
• Ensure all lost and found is handled in accordance with departmental procedures.
• Prepare retraining request forms as needed.
• Responsible for supervising the team members.
• Responsible for ensuring all assigned work areas are clean, neat, and free of safety issues.
• Maintains professional and exceptional interaction with guests in dealing with complaints, etc.
• Assist in controlling payroll costs by ensuring proper staffing in your assigned section.
• Check the appearance and uniforms of assigned team members daily.
• Knowledge of room types and locations in the tower.
• Knowledge of room availability always, for future and present dates.
• Be aware of special promotions within the hotel.
• Ensure service is always exceptional and complies with AAA standards.
• Ensure assigned operating equipment is being used properly and is in good working condition.
• Create an atmosphere of high morale and a positive working relationship among team members.
• Ensure the productivity and efficiency of team members by constantly overseeing work done.
• Ascertain guest satisfaction.

Equal Opportunity Employer

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