Pool Assistant Manager

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. 

Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful service to all guests and team members in the rooftop pool area.
• Assist in managing overall front-of-house operations at the pool, ensuring a unique and engaging guest experience that reflects the luxury and energy of our rooftop environment.
• Oversee back-of-house operations related to the pool bar and kitchen, maintaining culinary standards, inventory controls, cleanliness, and safety protocols.
• Assist in managing budgets, analyzing profit and loss statements, labor reports, and supporting promotional planning for the pool venue.
• Ensure the pool area consistently meets or exceeds all sanitation and safety requirements, both for food service and public health regulations.
• Implement and maintain a consistent sequence of service standards for the poolside venue, ensuring guests receive attentive, timely, and high-quality service.
• Support hiring, training, coaching, and development of pool team members including bartenders, servers, cooks, and attendants; participate in performance management as needed.
• Assist in scheduling, assigning, and supervising team member duties to meet operational needs and deliver high levels of guest satisfaction throughout all pool operating hours.
• Monitor and evaluate team member productivity and performance, offering coaching and feedback to drive ongoing improvement.
• Help plan and implement team member recognition and incentive programs specific to pool operations.
• Participate in interviewing, selecting, onboarding, and training new hires for the pool area.
• Assist with payroll, timekeeping, and attendance tracking for pool staff.
• Support administration of disciplinary actions, including documentation and post-disciplinary follow-up.
• Assist in completing accounting processes for revenue, inventory, and expenses related to the pool’s F&B operations.
• Contribute to long- and short-term planning efforts related to staffing, programming, and budgeting for the pool.
• Make recommendations on changes to procedures or staffing models based on seasonal trends, events, and business volume.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be at least 21 years of age.
• Associate’s degree or equivalent from a two-year college or technical school, or a combination of education and experience.
• Minimum of 2 years’ experience in hospitality, preferably in a pool, bar, or resort setting.
• Proficient in Microsoft Office applications.
• Ability to understand, prepare, and analyze department budgets, capital expenditures, and P&L statements.
• Hotel or resort experience strongly preferred.