What are the responsibilities and job description for the Housekeeping Office Coordinator position at Jamul Casino 2023?
The following and other duties may be assigned as necessary:
- Schedule staff based on occupancy levels, including scheduling for PTOs.
- Maintain accurate attendance record in the Company’s timekeeping system.
- Prepare guest room attendant room assignments.
- Will support cleaning and preparation of rooms for Guests as needed.
- Maintain accurate records of keys, radios, and other electronics that guest room attendants utilize to maintain room record.
- Must maintain knowledge of all Jamul Casino Resort events, products, amenities, and services.
- Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards.
- Responsible for helping to submit maintenance requests through Hotsos.
- Help Housekeeping leadership with team members attendance, PTO, and Payroll.
- Attend all required Jamul Casino Resort meetings on a departmental and companywide level.
- Handle heavy incoming call volume.
- Log calls and delegate guest requests and work order requests to appropriate personnel.
- Accurately document and maintain the lost-and-found log.
- Demonstrate Jamul Casino Resort’s core values (F.I.R.S.T) on a daily basis toward both internal and external guests.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be at least 21 years of age.
- 1 years' experience in a similar position preferred in hotel and 4 Diamond.
- Must be detail-oriented and highly organized.
- Must be able to learn and/or effectively use the company’s computerized systems (such as e-mail, timekeeping, and HOTSOS).
- Comprehensive computer knowledge, i.e. Microsoft Word, Excel, Stratton Warren; AS400: LMS, and HMS.
- Must have excellent guest service and communication skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.