Front Services Attendant

Summary

The Front Services person will be responsible for assisting guests with check-in/check-out processes, provide guests with information and assistance with hotel and room amenities, assist with all vehicle and luggage needs, while maintaining AAA 4 diamond service standards. Valet/Bell Attendants will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team). 

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary: 

·         Manage Incoming and outgoing bell desk calls

·         Handle guest check-ins and check-outs

·         Assist guests with luggage, directions, and special requests

·         Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed

·         Assist guests with short-term baggage storage

·         Maintain P.L.A.Y. Steps of Service and AAA 4 diamond service standards, conducting all interactions in a friendly and attentive manner

·         Assist Full Valet Operation as directed

·         Parks guest vehicles in specified areas in an efficient and safe manner

·         Retrieves guest vehicles from specified areas in an efficient and safe manner

·         Performs drive-and-park assignments per department policies and procedures

·         Ensures prompt reporting of any incidents to Valet Supervisor

·         This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon guest volume

·         This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided

·         Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events.

·         Must have a valid California Driver’s license

·         Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events

·         Exceptional detail and follow-up skills.

·         Excellent phone and radio etiquette

·         Ability to communicate effectively with guests, as well as all levels of team members

·         This position is very physical in nature and requires incumbent to jog across flat land for the duration of their shift, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles.  

·         Ability to drive cars of all types

·         Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

·         Obtain and maintain a gaming license with gaming commission.

·         Other duties and responsibilities as assigned across all areas of the department

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Excellent and consistent guest service

·         Strong communication and interpersonal skills

·         Ability to multitask and stay organized

·         Dependability and punctuality

·         Maintain a Positive and Enthusiastic Energy Level

·         Maintain a professional and composed demeanor in all interactions

 Certifiactions

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

·         Ability to earn and maintain Gaming License. 

·         Valid Driver’s license.

·         Must be insurable by Jamul Casino Resort insurance policy.

Physical Demans

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·         This position is very physical in nature and requires incumbent to jog across flat land for the duration of their shift, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles. 

·         The team member is regularly required to stand up to 8 hours and use hands to finger, handle, or feel objects, tools, or controls.

·         The team member frequently is required to reach with hands and arms and talk or hear.

·         Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

·         Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.

·         Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds regularly.

·         Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

·         Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.

·         Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.