Hourly Manager

Reports To: General Manager / Front of House Manager

RESPONSIBILITIES:

• Team Leadership: Supervise and support front-of-house and/or back-of-house staff during shifts, ensuring smooth and efficient operations.
• Shift Management: Oversee daily shift activities, including managing staff schedules, delegating tasks, and ensuring that all areas are adequately staffed.
• Customer Service: Ensure that guests receive excellent service by monitoring staff performance, addressing any guest concerns, and resolving issues promptly.
• Quality Control: Monitor food and beverage quality, presentation, and timing to ensure that standards are met consistently.
• Safety and Sanitation: Enforce all health, safety, and sanitation standards, ensuring that all employees comply with company policies and local regulations.
• Company Policies: Ensure that all staff adhere to company guidelines and policies as outlined in the employee handbook, including health standards, conduct, and safety procedures.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with opening and closing duties, including cash handling, securing the premises, and preparing reports.
• Be observant of any safety concerns in the work area and take corrective action.
• Maintain superior attendance, punctuality and ensure the same for your team.
• Wear a professional uniform and enforce dress code standards among staff.
• Ability to work nights, weekends and holidays are preferred.

QUALIFICATIONS:

• Physical Requirements: Ability to stand and walk for extended periods, lift up to 50lbs, and perform tasks in a fast-paced environment.
• Work Environment: Restaurant environment with moderate to high noise levels and varying temperatures.
• Skills: Strong leadership and communication skills, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.
• Experience: Previous experience in a supervisory role within the hospitality industry is required. Knowledge of restaurant operations, food safety, and customer service is essential.

BENEFITS:

• Competitive pay
• Flexible Scheduling
• Health benefits for full time employees
• Employee discounts