What are the responsibilities and job description for the Automotive Service Advisor position at JAMISON AUTO GROUP?
Job Overview
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our vibrant team. In this role, you will be the key point of contact between customers and our service department, ensuring a seamless and positive experience from vehicle drop-off to pick-up. Your energetic approach and automotive knowledge will help drive customer satisfaction, promote additional services, and support the overall success of our Euro repair shop. If you thrive in a fast-paced environment and have a passion for automotive repair and customer service, this is the perfect opportunity to accelerate your career.
Duties
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
- Explain repair procedures, estimates, and recommended services clearly and transparently
- Write detailed service orders and estimates using auto service management software
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Upsell additional maintenance or repair services that align with customer needs, including oil changes, tire service, brake repair, suspension, transmissions, diesel engine repair, shocks & struts, air brake systems, alignment, etc.
- Manage cash handling transactions accurately while maintaining excellent customer relations
- Follow up with customers post-service to ensure satisfaction and promote ongoing business
Skills
- Proven dealership experience with strong knowledge of automotive diagnostics and repair procedures
- Excellent customer service skills with the ability to communicate technical information clearly
- Experience in auto estimating, service writing, and automotive service management software
- Mechanical knowledge of vehicle systems including transmissions, oil changes, tire services, brakes, suspensions, shocks & struts, diesel engines.
- Ability to upsell services confidently while maintaining integrity and trust with customers
- Familiarity with mechanic experience or service technician background is highly advantageous
- Strong organizational skills with attention to detail in cash handling and documentation processes
- Sales-oriented mindset with a passion for automobiles and helping customers maintain their vehicles effectively
Join us as an Automotive Service Advisor where your enthusiasm for cars combined with your exceptional customer service skills will make a real difference! We value energetic professionals eager to grow within a supportive environment that celebrates automotive excellence.
Pay: $35,000.00 - $73,436.43 per year
Benefits:
- Flexible schedule
Work Location: In person
Salary : $35,000 - $73,436