What are the responsibilities and job description for the Front Desk Concierge position at Jamie Scott Fitness?
Our front desk sales staff position plays a vital role in our gym. You are the first face clients see when they enter the studio and you set the tone for their experience.
Morning availability is what we need & morning availability is what we will hire for.
Shift time window: 5:00am - 1:00pm and 4:00pm - 7:00pm
Shift start/end time is non-negotiable.
Job Responsibilities
- Enthusiastically greets each members and guests promptly to create a friendly positive entrance and departure to and from the gym.
- Personally checks each member into the studio using the proper check-in procedures.
- Sell/upsell memberships
- Perform all basic transactions including enrolling new members, updating member billing info, etc.
- Answers phone by the third ring in a professional and courteous manner. Addresses requests and/or takes appropriate messages noting client/guests name.
- Responds immediately to client/guests requests, inquiries and concerns.
- Maintain neat appearance while on duty.
- Processes retail sales.
- Cleans and maintains studio space according to JSF standards.
- Responsible for gym walk-thru.
- Follow proper opening and closing procedures as instructed.
- Follows and reports any safety concerns.
- Notifies management of studio incidents that requires incident reports.
- Works when scheduled and adheres to JSF attendance policies.
- Performs other reasonable work assignments as directed by the Studio Manager.
Qualifications
- High school diploma or equivalent required.
- Excellent customer service skills are required.
- Ability to communicate effectively with both staff and members.
- Ability to communicate effectively verbally, non-verbally and in writing is required
- Understanding of basic accounting principles is required.
- Understanding of basic cash processing procedures is required.
- Functional computer skills are required.
- Ability to multi-task.
- Must be able to work a flexible work schedule to include holidays and weekends.
- Must be able to lift 25lbs repeatedly and stand for extended periods of time
Job Type: Part-time
Pay: $10.00 per hour
Work Location: In person
Salary : $10