What are the responsibilities and job description for the Front Desk Concierge position at Jamie Scott Fitness?
Our front desk sales staff position plays a vital role in our gym. You are the first face clients see when they enter the studio and you set the tone for their experience.
Shift time window: We need individuals available for the following shifts
Weekends
Sat. 7:00 am - 12:00 pm & Sun. 10:30 am - 12:00 or 3:30 pm - 6:00 pm.
Week Days
5:00 am - 10:00 am or 10:00 am - 1:00 pm
Shift start/end time is non-negotiable.
Job Responsibilities
- Enthusiastically greets each members and guests promptly to create a friendly positive entrance and departure to and from the gym.
- Personally checks each member into the studio using the proper check-in procedures.
- Sell/upsell memberships
- Perform all basic transactions including enrolling new members, updating member billing info, etc.
- Answers phone by the third ring in a professional and courteous manner. Addresses requests and/or takes appropriate messages noting client/guests name.
- Responds immediately to client/guests requests, inquiries and concerns.
- Maintain neat appearance while on duty.
- Processes retail sales.
- Cleans and maintains studio space according to JSF standards.
- Responsible for gym walk-thru.
- Follow proper opening and closing procedures as instructed.
- Follows and reports any safety concerns.
- Notifies management of studio incidents that requires incident reports.
- Works when scheduled and adheres to JSF attendance policies.
- Performs other reasonable work assignments as directed by the Studio Manager.
Qualifications
- High school diploma or equivalent required.
- Excellent customer service skills are required.
- Ability to communicate effectively with both staff and members.
- Ability to communicate effectively verbally, non-verbally and in writing is required
- Understanding of basic accounting principles is required.
- Understanding of basic cash processing procedures is required.
- Functional computer skills are required.
- Ability to multi-task.
- Must be able to work a flexible work schedule to include holidays and weekends.
- Must be able to lift 25lbs repeatedly and stand for extended periods of time
Job Type: Part-time
Pay: $10.00 per hour
Work Location: In person
Salary : $10