What are the responsibilities and job description for the Valet Supervisor position at Jamestown?
Position Description: Valet Supervisor
Reports To: Parking Manager
Basic Duties
Physical Requirements
Reports To: Parking Manager
Basic Duties
- Drive, park and retrieve customer vehicles in a safe and courteous manner.
- Attend customer while exiting and re-entering their vehicle.
- Assure that all customers are given a professional, polite, and timely valet service.
- Lead the team of valet drivers.
- Maintain a neat and clean appearance
- Maintain a clean work environment; lot, loading zones and podium
- Inform customers of valet rates, validation deals, and closing times
- Respond to customer questions or concerns in a prompt and considerate manner
- Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot
- Properly ticket and track all vehicles using proprietary company application technology
- Evaluate and document vehicle condition and secure all vehicles upon parking
- Oversee the safety and security of the lot and vehicles in it
- Observe all traffic laws and safe driving practices
- Report any known accidents to supervisor and /or management
- Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management
- Assist with any additional task that may arise or be assigned
- License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
- Driving – Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test
- Education – College education preferred, three months related experience, or and equivalent combination of education and experience
- Availability – Generally available nights and weekends
- Customer Service – Able to respond and interact with customers in a positive manner
Physical Requirements
- Regularly required to stand, walk, and run for extended periods of time
- Lift and/or move up to 25 pounds