What are the responsibilities and job description for the Facilities Manager position at Jamestown?
Position Description: Facilities Manager
Reports To: Parking Operations Manager
Duties And Responsibilities
Reports To: Parking Operations Manager
Duties And Responsibilities
- Oversee operations at our primary commercial garage
- Act as a 2 nd point of contact to Property Manager and Tenants
- Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships
- Repair parking equipment as needed
- Prepare revenue reporting on a daily, monthly and yearly basis
- Use knowledge of parking industry to change parking rates as necessary
- Maintain proper levels of transient, monthly and event parking
- Work towards obtaining new business in the area and growing our footprint in the market
- Ensure that all locations open and close at their proper times.
- Personally walk through the location on a regular basis. During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed.
- Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
- Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
- Assists with interviewing and screening all positions being filled.
- Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
- Oversee the training of all employees within and develop initial/remedial training where necessary.
- Assist with review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
- Develop and maintain professional relationships with all field employees, customers and clients.
- Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
- Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
- Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
- Act as a liaison between the management, client and executive staff.
- Ensure the safe handling of cash and the timely deposit of cash.
- Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
- Perform minor repairs as necessary to the parking equipment.
- Develop plans to increase customer services.
- Update operating manuals.
- Identify any existing and potential operational problems and make appropriate recommendations to the client.
- Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
- Available and able to respond to emergency situations during normally scheduled "off duty hours".
- Implement Quality Control Measures to ensure contract compliance.
- 3-5 years of parking experience required
- Self-starter eager to chase new business
- Great communication skills
- Ability to work nights and weekends when necessary
- Self-disciplined
- Reliable transportation to and from work
- Able to pass drug and background test
- Must be able to work outdoors for long periods of time
- Strong analytical and interpersonal communication skills are a must.
- Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
- Work five days per week, ten hours a day.
- Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
- Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
- Carrying, lifting, pulling or pushing items weighing up to 50 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility