Assistant General Manager - Newport on the Levee

Jamestown

Job Description

POSITION/LEVEL: Assistant General Manager FLSA STATUS: Exempt

DEPT/OFFICE: Property Management DATE: August 2025

REPORTS TO: General Manager

Job Summary

Full-time management position responsible for overseeing the day-to-day operations of the center, tenant relations, contracts, expense and revenue budgeting, collections and expense control. Day-to-day operations include contract security, day porter, landscaping, and parking. Additional responsibilities include assistance with strategic center marketing plans and production of center wide events. Supervises all departments involved in the operation of the retail shopping center. This position is supervised by the General Manager.

Qualifications

• A.A. B.A. or B.S. 4-year degree or equivalent.
• 3 to 5 years’ experience as a shopping center Assistant General Manager.
• Excellent communication skills - verbal and written.
  
  

Essential Job Functions

• Provide the highest level of service for our customers & tenants including solving tenant issues, providing advice to enhance the tenant’s business and constant communication with all tenants to ensure a positive partnership.
• Supervise and oversee security, hospitality, janitorial, and parking including walk-throughs, meetings and work orders. Responsible for the overall profitability Newport on the Levee through maximization of tenant sales and superior portfolio financial management and control.
• Maintain a responsive open line of communication with tenants including handling tenant complaints, lease enforcement and preparation of amendments.
• Responsible for contract services and performance management including negotiation, renewals, supervision and termination.
• Attend weekly staff meetings and daily property line ups.
• Handles customer complaints.
• Active involvement with the surrounding community.
• Maintains liaison with key city officials and departments.
• Responsible for overall Parking operations to eliminate parking issues and perceptions – cleanliness, efficient traffic flow, expense control, profitability, contract maintenance. Provide leadership to achieve objectives and goals.
• Oversee general office operations.
• Coordinates any marketing-related requests with appropriate operational departments.
• Expense control includes negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements.
• Assist the General Manager with the preparation of the annual budget Newport on the Levee.
• Assist the General Manager in the preparation of monthly financial forecasts and operations reporting.
• Interviews, manages, evaluates, and develops new and existing department staff.
• Constantly evaluates the needs of the property and recommends improvements and actions as required.
• Supervise all special events and holiday planning including but not limited to Signature Events, Tree Lighting and holiday décor installation.
  
  

Important Job Functions

• Performs other related duties as assigned.
  
  

Material And Equipment Used

• Computer
• Microsoft Office Suite
• General Office Equipment
  
  

Knowledge, Skills, And Abilities

• Thorough knowledge of retail shopping center operations including center merchandising concepts and strategies and techniques to maximize tenant sales and profitability.
• Thorough knowledge of the operations of a shopping center including conformance to budget standards and the day-to-day operation of maintenance security and housekeeping functions.
• Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.
• Ability to work a rotating schedule during the hours the center is operating.
• Ability to analyze budget numbers for conformance to budgetary guidelines.
• Ability to monitor and develop subordinates to ensure the smooth operation of the center.
• Must be able to inspect each property on a daily basis.
• Must be able to cope with shifting priorities, difficult situations and deadlines.
• Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies.
• Must be highly organized.