Executive Claims Specialist

Come grow with James River Insurance!

James River Insurance is an excess and surplus lines segment of James River Group Holdings, Inc. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of being recognized the past 5 years as one of The Top Workplaces USA.

James River Group Holdings, Inc. is a U.S. insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.

Job Summary

The Executive Claims Specialist, working autonomously and within an elevated authority level, manages a caseload of highly to extremely complex P&C insurance claims by reviewing claims to analyze and determine applicable coverage, facts, liability, damages, plan & strategy for resolution in accordance with state and company guidelines. The Executive Claims Specialist will function independently and act as a key resource on issues within area of specialty.

Duties And Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Perform coverage, liability, and damage analysis on all claims assignments
• Investigate allegations, determine facts based on evidence and interviews
• Draft disclaimers and reservation of rights letters when coverage issues arise
• Assign limited investigations and appraisals to independent licensed professionals
• Manage a caseload of high to extreme complexity claims with delegated authority
• Manage litigated files
• Negotiate settlements, mitigate losses, and control expenses
• Participate in and attend mediations to facilitate settlements
• Maintain accurate documentation in claim files
• Maintain a high level of communication internally with Claims management team and externally with insureds, claimants, attorneys and brokers
• Act as a consultant providing technical expertise within specialty area to internal stakeholders
• Provide technical guidance, assistance and training as needed for less experienced Claims professionals
• Maintain a passing quality assurance score on all audits and QAs
• Handle special projects and implement new processes and procedures at the direction of the VP and/or SVP of claims
• Provide exceptional customer service to insureds, claimants, and attorneys, addressing inquiries, concerns, and providing regular updates on claim status
• Ensure compliance with state regulations, industry standards, and best practices in claims handling, maintaining a high level of professionalism and integrity
• Handle claims in accordance with established James River Claims Best Practices
• Other duties as required by management
  
  

Knowledge, Skills And Abilities

• Extensive expertise in a variety of specialty area of claims (i.e. PL, M&C, GL)
• Expert level of expertise in claim handling and suit management
• Expert knowledge of P&C insurance industry
• Expert ability to effectively assess risk
• Proficiency in MS Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Expert analytical and organizational skills
• Expert negotiation skills
• Ability to work independently and take initiative
• Ability to exercise sound judgement in making critical decisions
• Research, analysis and problem-solving skills
• Ability to work in a team environment and accept feedback from Claims management
• Ability to build effective relationships with business partners
• Ability to organize complex information and pay close attention to detail
• Ability to anticipate customer needs and take initiative to meet those needs
• Ability to train and provide technical guidance to less experienced Claims professionals
• Ability to design, implement, and manage process changes and new projects with minimal oversight
• Ability to successfully obtain the required state adjusters’ licenses within six (6) months following the completion of Company-provided licensure training courses and maintain appropriate licensure thereafter
  
  

Experience And Education

• High school diploma required
• Bachelor’s Degree preferred
• Advanced Degree or Juris Doctorate Degree preferred
• Minimum of ten years of P&C claims handling experience including working with complex coverage issues, handling liability and coverage issues, multi-jurisdictional claims, and negotiating settlements with claimants and attorneys required
• Extensive expertise in specific specialty area of claims (i.e. PL, M&C, GL)
• Project management and process implementation experience preferred
  
  

Please note that this position is not eligible for H-1B visa sponsorship. All applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future H-1B sponsorship.