Manager, Regulatory Compliance

Come grow with James River Insurance!

James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of being recognized the past 5 years as one of The Top Workplaces USA.

James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.

Manager, Regulatory Compliance Job Summary

The Manager, Regulatory Compliance will lead a team of analysts to provide guidance and management of regulatory reporting requirements in all states with Insurance Departments, Surplus Lines Associations and Bureaus for admitted and surplus lines entities.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Provide oversight, guidance and hands-on assistance with:
• Identification, implementation and maintenance of annual and quarterly regulatory filing requirements in all states for surplus lines and admitted entities, necessary to remain in good standing
• Complete documentation of all filings in network files and Compliance Dashboard
• Proper management of Secretary of State filings for insurance entities and management companies
• Claims Adjuster licensing and agent appointments/terminations
• Service of Process and consumer complaints
• Premium reporting requirements for surplus lines insurers
• Ensure a high level of compliance in all jurisdictions including the ability to meet required deadlines with no fines or penalties
• Provide proper review and sign off on all filings submitted
• Ensure that project and department milestones and goals are met
• Guide and help team members with project issues
• Responsible for day-to-day tactical team decisions
• Collaborate with staff to establish development plans
• Provide employee feedback through regular check-ins and writing and delivering performance reviews
• Other duties as required by management

Knowledge, Skills and Abilities

• Direct knowledge of surplus lines and admitted filing requirements
• Broad knowledge of commercial and personal lines of business
• Broad knowledge of adjuster licensing, producer appointment, termination and renewal requirements
• Strong written and verbal communication skills
• Active listening skills
• Ability to convey technical process information in a clear and concise manner
• Attention to detail and excellent organizational skills
• Proficiency in MS Office Suite
• Research, analysis and problem-solving skills
• Ability to identify and make process and procedure improvement recommendations
• Strategic critical thinker with creative problem-solving abilities
• Ability to perform effectively as part of a team and provide transparency to leadership
• Ability to lead, motivate, influence, and mentor staff
• Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable
• Ability to manage multiple tasks and projects effectively

Experience and Education

• Bachelor’s Degree preferred, or equivalent combination of education, training and experience
• Minimum of five years of experience in insurance compliance with concentration in surplus lines and admitted filings required
• Minimum of three years of people management experience required
• Certifications (CPCU, AINS, ARC) preferred

Please note that this position is not eligible for H-1B visa sponsorship. All applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future H-1B sponsorship.

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