What are the responsibilities and job description for the Rapid Response Rental Technician position at James River Equipment?
Join the team at James River Equipment in Raleigh
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
- Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime
- Follows all safety rules and regulations in performing work at customer site, with safe travel to/from customer sites
- Ability to successfully complete component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems)
- Ability to educate customers on proper use of equipment to avoid future issues
- Maintain records and account for all time, parts, and supplies used in repairing and servicing rental equipment, with the ability to determine if a replacement rental is necessary
- Communication with dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and ability to work with rental sales professionals to ensure customer satisfaction
- Experience as a mechanic diagnosing, maintaining, and repairing rental equipment required, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers
- Valid driver's license with ability to be insured on company policy and medical DOT card required to operate company field service truck
- Excellent customer service and communication, with bilingual communication skills preferred
- Coachability and willingness to continue learning through training on rental equipment as needed
- Recent and regular computer use, specifically in running codes and submitting work order information, is required
About the Benefits
In addition to competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility, the successful candidate will receive:
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Annual tools and PPE allowance
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!
For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com