What are the responsibilities and job description for the Service Advisor position at James R. Rosencrantz & Sons, Inc?
Position Specifics:Department: ServiceReports to: Service Manager or Service Location ManagerSupervises: None Hourly rate depends on your experience and skill set Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims. Responsibilities:Fields internal and external customer inquiries to the Service DepartmentResponds to phones messages in a timely fashionOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously.Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service ManagerMaintains Service Department filing and recordsUpdates customer profiles using equipment, hours, or other information from the customer work ordersMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reportsMonitors equipment records for expiration of extended and special warrantiesManages and processes parts and service warranty claims including computation of charges of shop work for each locationWorks with service managers to ensure there are no expired Product Improvement ProgramsUnderstands warranty regulations and communicates to departmental management about warranty status on a regular basisMay process warranty and/or product improvement claims including the computation of charges, submission and follow-up Experience, Education, Skills and Knowledge:2 years in Service Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to learn software in the dealer business system and Deere Warranty systemKnowledge of office procedures and attention to detailGeneral understanding of mechanical/technical terms is preferredAbility to write and speak effectively to customers in person and on the phoneHigh School Diploma or equivalent experience Hours of Operation:Mon-Fri (8:00-5:00) (Extended hours on Thursday until 7pm - not during Covid) Sat (8:00-1:00) April through June Saturday Hours (8:00-4:00) Benefits include: Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you. Job Type: Full-timeJob Type: Full-timePay: From $18.00 per hourExpected hours: 40 – 45 per week Benefits:401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insurance Work Location: In person
Salary : $18 - $22