Property Manager

General Purpose

The Property Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property, and ensuring the property team is positive and successful.

Essential Duties and Responsibilities

• Support the property’s financial goals, manage the asset in the owners’ best interest and in accordance with Company policies.
• Maintain the highest level of customer service and online presence
• Maintain accurate records of all community transactions and metrics (i.e., rent rolls, delinquency reports, move- in/move-outs, etc.).
• Ensure that resident files are maintained in accordance with the property regulatory agreement, restrictive covenants and LURA.
• Assist in the preparation of the annual budget and income projections
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Follows the Company’s established procedures and state or local laws related to evictions.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and appropriate vendor credentialing.
• Process A/P invoices
• Complete property PCard (Petty Cash Card) reconciliations monthly to include receipt uploads and proper GL coding
• Ensure property is leased to the fullest capacity, based on the objectives of the ownership.
• Utilize marketing strategies to secure prospective residents.
• Ensure the leasing staff are utilizing effective sales techniques.
• Confirm leasing staff is gathering information about market competition in the area.
• Continually monitors and analyzes traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, to give up-to-date information when requested.
• Ensure the leasing and maintenance team members attend all required training classes and participate in general training relative to their position.
• Represent the company in a professional manner.
• Providing oversight of the team to ensure Company procedures are being followed
• Confirm all leases and corresponding paperwork are completed accurately and entered daily into the software system.

• Follow Company Emergency Response Plan for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity, employee/resident injuries, fires, floods, etc.).
• Address resident concerns and requests on timely basis
• Develop and/or implement resident retention programs (i.e., resident functions, promotions, newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.) in the Resident Portal.
• Consistently enforce policies of the community in conjunction with Fair Housing Laws.
• Use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily office staff schedules and assignments and conduct team meetings a minimum of weekly.
• Coordinate maintenance schedule and assignments with Service Manager.
• Administer performance counseling consistently and in a timely manner. Work with the Human Resources team to ensure appropriate documentation and communication with the appropriate team members.
• Support Staff, encourage teamwork and lead as an example.
• Ensure all administrative processes involving personnel are handled within the specified deadline
• Maintain community appearance
• Ensure that models and market ready apartments are walked daily – coordinate repairs as needed
• Ensure that all service requests are recorded and communicated to maintenance.
• Ensure that all completed service requests are followed up within 24 hours of completion.
• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle.
• Attendance is imperative and this position will be required to maintain regular onsite office hours.

Other Duties and Responsibilities

 Achieve Fair Housing certification prior to interaction with prospects or residents.

• Knowledge of OSHA laws and regulations.
• Participate in training to comply with new or existing laws.
• Be able to work evenings and weekends.
• Team Members must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Team Member Handbook or otherwise communicated (verbally or writing) to team members.