What are the responsibilities and job description for the Customer Relationship Manager position at James McGuinness & Associates, Inc.?
Client Relationship Manager
This is not a typical help desk position. The environment is outstanding, the tasks are challenging and the interactions with our clients are rewarding.
Schenectady-based software consulting firm, James McGuinness & Associates, is seeking a full-time Client Relationship Manager. Successful candidates must:
· Be organized.
· Possess excellent communication skills.
· Be comfortable working in a team environment.
· Be able to gather and analyze data related to customer issues.
· Be able to create and present information in live training sessions.
· Be available to travel occasionally.
· Be able to write documentation for software products.
· Work with personal computers.
· Be able to test software to ensure user requirements are satisfied.
· Ability to maintain a positive attitude within a fast-paced, growth-based environment.
· Ability to embrace and adapt well to change.
· Think creatively and offer ideas to help enhance the client experience.
Knowledge, Skill, Abilities:
- Knowledge of accounting and payroll functions.
- Experience with Microsoft Office (Access, Word and Excel).
- Experience with Microsoft SQL preferred but not required.
- Strong customer service skills including problem resolution.
- Time management skills, including the ability to organize and manage multiple priorities.
- Solid interpersonal and communication skills in order to meet customer needs and resolve customer service issues.
- Ability to work comfortably both independently and as part of a team.
- Self-motivated and the ability to build relationships.
- Have the technical aptitude to learn and use new systems.
Minimum Qualifications:
- Associate Degree (IT background a plus)
- 1-3 years of customer services experience
Success Factors:
- Ability to maintain a positive attitude within a fast-paced, growth-based environment.
- Ability to embrace and adapt well to change.
- Think creatively and offer ideas to help enhance the client experience.
Salary/Benefits:
Salary is commensurate with education and experience.
Full benefit package.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $55,000