What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at James Madrid - State Farm Agent?
Benefits:
- Life insurance
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
POSITION OVERVIEW:
Are you an experienced State Farm professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.
Are you an experienced State Farm professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.
As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior State Farm experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.
RESPONSIBILITIES:
- Manage office operations and ensure smooth workflow
- Handle escalated customer complaints and issues.
- Provide leadership, training, and mentorship to the team
- Oversee customer interactions, ensuring high-quality support
- Ensure compliance with State Farm policies and procedures
- Collaborate with the agent on business strategies and goals
- Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
- 5 years of experience with sales and/or management.
- Leadership and organizational skills.
- Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
- Proficiency in learning and navigating computer functions efficiently.
- Property/Casualty and Life/Health insurance licenses.
- Must be familiar with State Farm systems.
Salary : $65,000 - $80,000