Program Support Technician - History Department

Working Title: Program Support Technician - History Department

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Arts and Letters

Department: 100025 - History Department

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $37,000 - $41,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/03/2026

About JMU:

General Information:

The History Department at JMU seeks applications for a full-time Program Support Technician. This position plays a vital role in supporting daily operations while promoting a welcoming and professional environment for the department.

Duties and Responsibilities:

• Serve as the first point of contact for the History department office and main phone line. Provide accurate information and guidance to prospective students, visitors, students, faculty, and staff, directing inquiries to the appropriate resources as needed. Provide administrative support to faculty, staff, and students. Maintains the department calendar, manage incoming and outgoing mail, purchase office supplies as needed, and assist with departmental meetings, events, and special projects.

• Student Administration System Management. This includes entering class schedules in conjunction with Academic Unit Head and Assistant Academic Unit Head, creating student permissions and overrides, and monitoring approvals in MyMadison.

• Serve as the Wilson Hall building coordinator. Maintain and monitor the building schedule and digital signage. Process key requests and work orders, monitor building conditions, ensure telecommunications systems and copiers are operational, and serve as the liaison with campus departments for events scheduled in Wilson Hall.

• Serve as the fixed assets and technology coordinator. Maintain an accurate inventory of departmental technology and equipment. Assist faculty and staff with technology requests and basic troubleshooting, including printing and peripheral support. Develop technology budget recommendations and submit purchasing requests to the Fiscal Coordinator.

• Serve as the website and social media coordinator. Ensure timely and accurate updates to the department website and social media platforms. Develop and implement social media campaigns to promote departmental programs, events, and initiatives.

• Other duties as assigned.

Qualifications:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.