Passport Center & Operations Specialist - Center for Global Engagement

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Center for Global Engagement

Department: 100796 - Passport Acceptance Facility

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $40,000-$44,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 7/29/2026

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Center for Global Engagement is seeking a Passport Center & Operations Specialist to coordinate the daily operations of JMU’s Passport Acceptance Facility and provide operational purchasing and administrative-fiscal support for CGE Operations. This position serves as a U.S. Department of State certified Passport Acceptance Agent Lead and provides accurate, customer-focused passport services to JMU students, faculty, staff, alumni, and community members.

This role is responsible for passport application processing, customer service, appointment preparation, documentation review, payment processing, reconciliation, compliance records, inventory management, operational purchasing, small purchase credit card (SPCC) reconciliation, and maintaining accurate internal records.

This position requires regular on-site presence. The position may also be required to work occasional adjusted hours, including evening and/or weekend Passport Center hours, to support expanded customer access and operational needs. When adjusted hours are needed, the work schedule will be coordinated in advance and in accordance with university policies.

Duties and Responsibilities:

• Serve as the U.S. Department of State certified Passport Acceptance Agent Lead for JMU’s Passport Acceptance Facility.
• Process passport applications and review identity/citizenship documents, photos, fees, and supporting materials for accuracy, completeness, and compliance.
• Provide customer guidance by phone, email, and in person regarding passport forms, documentation requirements, fees, timelines, photos, and appointment expectations.
• Manage Passport Center appointment preparation, schedule review, reminders, follow-up, and rescheduling support.
• Maintain Passport Center records, customer instructions, appointment communications, internal procedures, reference materials, supplies, equipment, and secure documentation.
• Process, record, and reconcile passport-related payments, receipt logs, credit card transactions, Payment Insider reports, DTFs, and supporting documentation.
• Follow U.S. Department of State, PCI, university, and internal procedures related to passport processing, payment handling, records, and compliance.
• Coordinate routine operational purchasing for CGE Administration and Operations, including supplies, equipment, copier expenses, Passport Center supplies, postage, mailing materials, and other approved needs.
• Use assigned SPCC for approved purchases and complete required reconciliation, receipts, documentation, and purchasing records in accordance with university procedures.
• Monitor assigned recurring operational expenses, inventory needs, purchasing records, and internal operational files.
• Support limited Passport Center outreach/customer education and recommend improvements to communication, service delivery, operational efficiency, and compliance.
• Collaborate with CGE colleagues, campus partners, and external customers on assigned Passport Center and operational needs.

Qualifications:

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.