What are the responsibilities and job description for the Service Advisor position at James Hodge Auto Group?
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Explore Your Career Potential with The Hodge Auto Group, a family-owned automotive legacy since 1969. With multiple thriving dealerships across Oklahoma, we're in search of exceptional talent to join our team. Elevate your career in the automotive industry and enjoy a fulfilling, rewarding journey with us. Discover exciting opportunities in sales, service, and management, and be a part of our commitment to excellence. Here at the Hodge Auto Group we offer excellent benefit packages as well as provide a cultivating, dynamic work environment. Join us and redefine what it means to have a fulfilling and challenging career in the automotive world. Seize the opportunity to step into a world where your unique abilities shine.
Apply today!
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Medical
- Dental
- Vision
- Cancer
- 401(k)
- Life Insurance
- Accident Insurance
- Paid Training
- Short/Long Term Disability
- Employee Purchase Program
Explore Your Career Potential with The Hodge Auto Group, a family-owned automotive legacy since 1969. With multiple thriving dealerships across Oklahoma, we're in search of exceptional talent to join our team. Elevate your career in the automotive industry and enjoy a fulfilling, rewarding journey with us. Discover exciting opportunities in sales, service, and management, and be a part of our commitment to excellence. Here at the Hodge Auto Group we offer excellent benefit packages as well as provide a cultivating, dynamic work environment. Join us and redefine what it means to have a fulfilling and challenging career in the automotive world. Seize the opportunity to step into a world where your unique abilities shine.
Apply today!