What are the responsibilities and job description for the Customer Service Representative - Full-Time In-Office position at James Ferrara Lymphedema Therapist?
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Functional Transformation DME is seeking a reliable, detail-oriented Customer Service Representative to join our growing team. This is a full-time, in-office position focused on supporting patients through the intake and order process while ensuring a high level of service and compliance.
Position Overview
The Customer Service Representative plays a critical role in patient care coordination, serving as the first point of contact for incoming calls and new orders. This role supports intake, insurance verification, patient communication, and order fulfillment processes.
Key Responsibilities
- Answer incoming calls and assist patients, referral sources, and providers professionally and efficiently
- Perform intake processing for new DME orders
- Verify patient insurance benefits and eligibility
- Clearly communicate patient financial responsibility (copays, deductibles, etc.)
- Coordinate and schedule order delivery and setup
- Maintain accurate and compliant documentation in patient records
- Collaborate with billing, clinical, and management teams to ensure timely service
- Follow all company policies, HIPAA regulations, and DMEPOS compliance standards
Qualifications
- Prior experience in DME, healthcare, medical office, or customer service preferred
- Strong understanding of insurance verification and patient intake processes (Medicare/Medicaid knowledge a plus)
- Excellent communication and phone skills
- Highly organized with strong attention to detail
- Ability to multitask in a fast-paced environment
- Proficient with computers and EMR/billing systems
What We Offer
- Stable, full-time position with growth potential
- Professional and supportive team environment
- Opportunity to work in a compliance-driven healthcare setting
- Competitive compensation based on experience
Location
This is an in-office position (not remote)
Apply Today
If you are motivated, organized, and passionate about helping patients navigate their care, we want to hear from you.