Housing Supervisor

Job Summary

$68,611 - $107,562 / year DOQ Full-Time County Benefits

The Housing Supervisor performs professional supervisory, administrative, and technical work directing the day-to-day delivery of housing assistance and housing stability programs. This position plans, assigns, supervises, and evaluates the work of Housing Specialists and other assigned staff as well as establishing work priorities, providing technical guidance and training. The Housing Supervisor reviews complex cases and program transactions and ensures services are delivered accurately, timely, consistently, and in accordance with applicable federal, state, local, and County requirements.

Responsibilities:

• Plans, assigns, prioritizes, coordinates, and reviews the work of Housing Specialists and other assigned staff.
• Establishes work expectations, caseload assignments, priorities, deadlines, and performance standards.
• Supervises employees engaged in eligibility determination, certification and recertification, housing counseling, case management, landlord coordination, housing assistance calculations, and specialized program administration.
• Reviews employee work for accuracy, completeness, timeliness, consistency, and compliance with established requirements.
• Provides technical guidance and direction on difficult cases, regulatory questions, and unusual program circumstances.
• Trains and develops staff in housing regulations, policies, procedures, systems, customer service, case management, and documentation requirements.
• Coaches employees and provides ongoing performance feedback.
• Participates in employee selection, onboarding, performance evaluation, corrective action, and other supervisory activities consistent with County policies.
• Identifies training needs and promotes cross-training and development across program areas.

Qualifications:

• Supervises day-to-day operations of assigned housing assistance and housing stability programs.
• Coordinates workload and staffing to ensure applications, certifications, recertifications, client changes, housing placements, payments, and other required transactions are processed timely.
• Oversees eligibility determination and continuing-eligibility processes.
• Ensures accurate application of income, rent, housing assistance, and other benefit calculations.
• Oversees client briefings, voucher issuance, leasing-related activities, moves, portability, and other transactions applicable to assigned programs.
• Monitors caseload distribution, workloads, backlogs, deadlines, and service levels and adjusts assignments as necessary.
• Coordinates operations among housing programs and other Social Services functions.
• Implements operational procedures and changes necessary to meet program requirements and service objectives.
• Conducts comprehensive assessments of housing needs, risks, barriers, financial circumstances, and available resources.

Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.

James City County is an Equal Opportunity Employer

It is the policy of James City County to obtain the best-qualified applicants available for each vacancy, without regard to sex, race, color, religion, creed, national origin, political affiliation, age, disability, gender identity or other non-merit, or non-job-related factors. James City County will take measures to emphasize the recruitment of qualified minorities, women, persons with disabilities and older persons. James City County will also take into consideration an individual’s status as a favorably discharged veteran of the armed forces of the United States provided that such veteran meets all of the knowledge, skills and eligibility requirements for the available position. James City County will make all decisions regarding recruitment, hiring, promotions, reassignments, training and other terms and conditions of employment without unlawful discrimination.