Benefits Programs Specialist III (ABD)

Job Summary

$55,910 - $87,242/annual salary - DOQ Full-Time County Benefits

Performs responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance
programs and services within established policies, procedures and guidelines. There are three levels of Benefit Program Specialist
distinguished by the level of work performed and the qualifications of the employee.

Responsibilities

Determines and re-determines eligibility of individuals and families for one or more federal, state and local financial assistance
programs including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, the elderly and disabled,
and nursing home/community based care; Temporary Assistance for Needy Families(TANF); Auxiliary Grants(AG); General Relief
(GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs.

• Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
• Identifies and assesses customer needs to make proper referrals to various Social Services programs, such as Fraud, Children’s

Services, Adult Services and Housing, as well as other community organizations, mental health, Social Security and other
organizations.

• Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conducts

detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.

• Gathers and analyzes verification documents received for authenticity, validity and accuracy; secures and safeguards confidential

information from applicants, recipients and federal reports.

• (Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attends

management meetings and public speaking engagements; assists with tracking and monitoring funds available for State, local and
federal childcare subsidy budget, along with recruitment and retention of childcare subsidy vendors if assigned the Childcare
Assistance program area.

• Performs other duties as assigned.

Qualifications:

Any combination of education and experience equivalent to an Associate’s degree in human services or related field; some human
service related experience, preferably involving interviewing customers.

• Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James

City County’s criteria.

• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services,

and evaluation of customer satisfaction; knowledge of basic mathematical calculations.

• Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems; and

oral and written communication.

• Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment and

initiative; and pay attention to detail in accordance with established policies and procedures; the ability to perform basic
mathematical calculations to determine income.

Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered. ** This advertisement will remain Open Until Filled **

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.