Administrative Assistant I/II/III

Job Summary

$37,479 - $66,196 / year, DOQ Full-Time County Benefits

Performs responsible work supporting staff, drafting and editing various reports and documents, maintaining databases, providing customer service and assisting with daily operations for Social Services programs.

There are three levels of the Administrative Assistant distinguished by the level of work performed and the qualifications of the employee.

Administrative Assistant I: $37,479 - $57,752

Administrative Assistant II: $40,022 - $61,823

Administrative Assistant III: $42,758 - $66,196

Responsibilities:

• Prepares and issues Electronic Benefits Transfer (EBT) vault cards in a timely manner; reviews activity reports related to non-received EBT cards; reviews and maintains internal action forms; manages EBT card inventory; prepares associated monthly reports.
• Answers main telephone number; communicates with citizens; schedules appointments; directs inquiries to proper source; answers questions within context of policies and procedures with content sometimes of a difficult nature; encourages citizens to apply online for benefits; makes referrals to other County service providers based on request; assists citizens with Workforce Development computer process.
• Reviews documentation to ensure proper completion of paperwork necessary for application or renewal of benefit programs.
• Serves as records management assistant; tracks and monitors closed records; identifies records to be purged; completes regular purges; scans open and closed case records and administrative files for upload to Virginia Case Management System and/or County records management site as needed.
• Serves as purchasing clerk; oversees supply room; reserves meeting space for staff and citizens.
• Types or transcribes minutes, reports or originals from rough draft, clear copy, recordings, shorthand, or notes.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma; some experience in general clerical work.
• Must possess reliable transportation to work site(s).
• Knowledge of standard office practices and procedures, equipment and clerical techniques; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
• Skill in the use of computer software, especially Microsoft Office Suite.
• Ability to maintain moderately complex records and ensure their confidentiality; follow verbal and written instructions; work under pressure and meet deadlines; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures. Must successfully complete all required post-offers for this position.

Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-253-6680 or email HR.Recruit@jamescitycountyva.gov.

James City County is an Equal Opportunity Employer

It is the policy of James City County to obtain the best-qualified applicants available for each vacancy, without regard to sex, race, color, religion, creed, national origin, political affiliation, age, disability, gender identity or other non-merit, or non-job-related factors. James City County will take measures to emphasize the recruitment of qualified minorities, women, persons with disabilities and older persons. James City County will also take into consideration an individual’s status as a favorably discharged veteran of the armed forces of the United States provided that such veteran meets all of the knowledge, skills and eligibility requirements for the available position. James City County will make all decisions regarding recruitment, hiring, promotions, reassignments, training and other terms and conditions of employment without unlawful discrimination.