Communication Center

POSITION: Patient Access Coordinator

Job Type: Full-time

Pay: Starting from $18.00 per hour; based on experience

REPORTS TO: Manager of Patient Access Coordinator

HOURS: Monday-Friday 8:00am-5:00pm. Onsite.

Compensation is based on experience.

DUTIES AND RESPONSIBILITIES:

• Accepts incoming coming calls and schedules all patient appointments with necessary physician
• Conducts follow up calls and reschedules missed appointments
• Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care
• Provide courteous, timely, professional and empathetic customer service at all times
• Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers
• Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
• Manage and prioritize multiple calls and concerns simultaneously

QUALIFICATIONS & REQUIREMENTS:

• High School diploma or equivalent required, some college strongly preferred
• 1 years of experience in customer service required
• Previous call center experience is strongly preferred
• Previous experience in medical scheduling
• Proficient in using electronic health record systems and scheduling software
• Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations
• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
• Deliver exceptional customer service skills
• Able to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy
• Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset
• Comfortable using computers; able to navigate through various software systems

Preferred Skills:

• Experience in working in a medical office or healthcare setting
• Familiarity with patient confidentiality regulations (HIPAA)
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively

Experience:

• Computer skills: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)
• Call center: 1 year (Preferred)

Salary : $18